SAP
Solution Customer Success Manager - Finance Solutions(m/w/x)
Full-timeOn-siteExperienced
Walldorf
New Job?Nejo!
The AI Job Search Engine
SASAP
Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
Full-timeOn-siteExperienced
Nejo AI Summary
Customer retention and renewal for SAP SCM solutions. First Customer Engagement experience, including territory planning and escalation, required. Flexible working models.
Requirements
- Bachelor's degree
- 3+ years experience in Sales, Pre-Sales, Services, or Solution/Product Management
- 1+ years Supply Chain Management experience (advantageous)
- First Customer Engagement experience (territory plan development, target setting, escalation, people management)
- Good Line of Business experience (Supply Chain, Asset Management, Logistics, Manufacturing)
- Fluent German and English language skills
Tasks
- Define go-to-market and engagement strategies
- Manage target account objectives
- Prioritize customer retention risk
- Manage customer renewal cycles
- Mitigate customer churn effectively
- Ensure visibility of renewal data (UfR, Chance of Success, forecast R/R)
- Manage upsell outlook for renewal and replacement opportunities
- Set realistic upsell and cross-sell targets
- Act as a trusted advisor for accounts
- Develop deep relationships with customer stakeholders
- Identify critical customer accounts
- Ensure account oversight and accountability
- Escalate issues to senior management as needed
- Establish programs to improve customer satisfaction
- Collaborate with Product Marketing on audience engagement sessions
- Communicate session details to customers
- Establish realistic customer reference targets
- Support CSMs in identifying target references
- Promote reference stories across accounts
- Collaborate with peers on cross-Solution Area coverage strategies
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Health and well-being focus
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- SAP
Solution Sales Expert - Finance & Spend Management(m/w/x)
Full-timeOn-siteSeniorWalldorf - SAP
Services Account Executive(m/w/x)
Full-timeOn-siteExperiencedWalldorf - SAP
SAP Planning & Analytics Solution Advisor Specialist(m/w/x)
Full-time/Part-timeOn-siteExperiencedWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Hallbergmoos - SAP
Solution Sales Expert - Business Data Cloud(m/w/x)
Full-timeOn-siteSeniorBerlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Garching bei München
SASAP
Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
Full-timeOn-siteExperienced
Nejo AI Summary
Customer retention and renewal for SAP SCM solutions. First Customer Engagement experience, including territory planning and escalation, required. Flexible working models.
Requirements
- Bachelor's degree
- 3+ years experience in Sales, Pre-Sales, Services, or Solution/Product Management
- 1+ years Supply Chain Management experience (advantageous)
- First Customer Engagement experience (territory plan development, target setting, escalation, people management)
- Good Line of Business experience (Supply Chain, Asset Management, Logistics, Manufacturing)
- Fluent German and English language skills
Tasks
- Define go-to-market and engagement strategies
- Manage target account objectives
- Prioritize customer retention risk
- Manage customer renewal cycles
- Mitigate customer churn effectively
- Ensure visibility of renewal data (UfR, Chance of Success, forecast R/R)
- Manage upsell outlook for renewal and replacement opportunities
- Set realistic upsell and cross-sell targets
- Act as a trusted advisor for accounts
- Develop deep relationships with customer stakeholders
- Identify critical customer accounts
- Ensure account oversight and accountability
- Escalate issues to senior management as needed
- Establish programs to improve customer satisfaction
- Collaborate with Product Marketing on audience engagement sessions
- Communicate session details to customers
- Establish realistic customer reference targets
- Support CSMs in identifying target references
- Promote reference stories across accounts
- Collaborate with peers on cross-Solution Area coverage strategies
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Health and well-being focus
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Not a perfect match?
- SAP
Solution Customer Success Manager - Finance Solutions(m/w/x)
Full-timeOn-siteExperiencedWalldorf - SAP
Solution Sales Expert - Finance & Spend Management(m/w/x)
Full-timeOn-siteSeniorWalldorf - SAP
Services Account Executive(m/w/x)
Full-timeOn-siteExperiencedWalldorf - SAP
SAP Planning & Analytics Solution Advisor Specialist(m/w/x)
Full-time/Part-timeOn-siteExperiencedWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Hallbergmoos - SAP
Solution Sales Expert - Business Data Cloud(m/w/x)
Full-timeOn-siteSeniorBerlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Garching bei München