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SU
Sungrow
2mo ago

Senior Service Operations Manager(m/w/x)

München
Full-timeOn-siteSenior
Green Job

Description

In this role, you will be at the forefront of optimizing service operations across Europe, ensuring quality management, and enhancing partner performance. Your day-to-day responsibilities will involve analyzing financial data, driving cost-efficiency projects, and fostering collaboration between teams.

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Requirements

  • •Master’s degree in engineering, quality management, or related field
  • •Proven experience in after-sales service or project management within automotive or regulated industries
  • •Solid understanding of IATF 16949 and core tools (APQP, PPAP, FMEA, SPC)
  • •PMP certification and hands-on project management experience
  • •Strong financial acumen with ability to interpret service-related financial statements
  • •English and Chinese C1; German is a plus
  • •Willingness to travel up to 50% across Europe

Education

Master's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Establish and optimize service processes across Europe
  • •Integrate IATF 16949 quality management principles
  • •Lead cost-efficiency projects using PMP methodology
  • •Focus on service network optimization
  • •Control inventory effectively
  • •Manage third-party service partner performance
  • •Enhance partner capabilities through training and certification
  • •Act as the liaison between China HQ and European teams
  • •Ensure smooth collaboration and customer satisfaction
  • •Drive proactive quality assurance initiatives
  • •Shift from reactive maintenance to preventive process control
  • •Analyze service-related financial data
  • •Identify cost-saving opportunities
  • •Improve operational efficiency

Languages

English – Business Fluent

Chinese – Business Fluent

German – Basic

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sungrow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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