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CACarl Zeiss Vision International GmbH

Senior Project Manager – Retail Strategy & Experience(m/w/x)

Aalen
Full-timeOn-siteSenior

Driving retail strategy and omnichannel experience for ZEISS Extended Reality's optical systems. Proven experience managing complex, multi-workstream programs in retail or B2B2C required. Professional development opportunities, hybrid work model.

Requirements

  • Bachelor's or Master's degree in Business, Management, Marketing, or related field
  • Proven experience managing project management, retail, transformation, or consulting initiatives, ideally within retail or B2B2C industries, with a strong track record of leading complex, multi-workstream programs
  • Strong project and program management skills covering scoping, planning, execution, risk management, and governance in multi-stakeholder environments
  • Solid understanding of retail operations and customer journeys, ideally in optical, healthcare, or premium consumer retail, with familiarity in omnichannel concepts integrating digital and physical touchpoints
  • Ability to translate strategic directions into actionable workstreams, pilots, and initiatives, supported by data-driven continuous improvement using KPIs and qualitative feedback
  • Excellent communication, facilitation, negotiation, and stakeholder management skills, comfortable engaging both external partners and senior internal stakeholders, with a hands-on, results-oriented approach
  • High accountability and ownership to independently manage topics end-to-end, make decisions within scope, and deliver results in a dynamic environment
  • Fluent in English; German and/or additional languages are an advantage

Tasks

  • Drive retail strategy with key partners and markets
  • Execute initiatives for online optical retail
  • Enhance omnichannel experience and insights
  • Optimize end-to-end customer journeys
  • Boost conversion across online and in-store channels
  • Manage onboarding of new customers and partners
  • Ensure smooth setup and stable multi-channel operations
  • Coordinate cross-functional workstreams
  • Manage project timelines and risks
  • Align leadership, IT, local markets, and external partners
  • Establish KPIs and feedback loops
  • Analyze results and identify improvements
  • Standardize best practices for continuous improvement
  • Lead pilot projects and store visits
  • Conduct interviews to gather insights
  • Synthesize findings to inform strategy and roadmap

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishFluent

Benefits

Learning & Development

  • Professional development opportunities
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