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ZEZEISS Extended Reality (XRX)

Senior Project Manager – Customer Care & Aftersales(m/w/x)

Aalen
Full-timeOn-siteSenior
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Optimizing after-sales and warranty processes for XR vision correction systems. Extensive project management and aftersales experience required. Professional development opportunities.

Requirements

  • Extensive experience in project/program management, aftersales, customer care, operations, or management consulting in hardware/device industry
  • Proven track record managing mid- to large-scale, cross-functional projects from strategy to implementation, ideally in international/multi-market environment
  • Experience designing and improving operational processes, defining KPIs, setting up dashboards, and implementing continuous improvement methodologies
  • Practical experience with project management and analytical tools
  • Strong stakeholder management and communication skills at multiple levels
  • Ability to work independently and deliver tangible results in complex, fast-paced environments
  • Fluent English; German and/or additional languages are a plus
  • Comfortable collaborating across cultures and time zones

Tasks

  • Design and optimize after-sales and warranty processes
  • Refine processes for scalability and operational excellence
  • Ensure premium customer experience across all channels
  • Define and challenge business requirements
  • Drive system enablement with IT, data, and cross-functional teams
  • Develop global after-sales strategy
  • Lead strategy rollout across markets and service partners
  • Ensure consistent standards and best-practice adoption
  • Coordinate cross-functional workstreams
  • Manage timelines, risks, and interdependencies
  • Align with leadership and cross-functional teams
  • Translate operational and customer insights into business cases
  • Prioritize roadmaps for service enhancements
  • Partner with internal stakeholders to drive design-for-serviceability
  • Reduce field issues, returns, and warranty costs

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Native
  • German – Basic

Tools & Technologies

  • project management tools
  • analytical tools

Benefits

Learning & Development

  • Professional development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ZEISS Extended Reality (XRX) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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