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Senior Product Trainer(m/w/x)
Product enablement for a voice-first GenAI platform automating customer service at a GenAI startup for contact centers. 8+ years SaaS training experience with program building ability required. Workation opportunities, 28 vacation days, equity package.
Requirements
- 8+ years SaaS training experience, program building ability
- Strong presentation skills, diverse audience training experience
- Familiarity with instructional design principles and adult learning theories
- Comfort working independently and collaborating with global teams
- Comfort delivering workshops across time zones
- Enthusiasm for technology and web-based platforms
Tasks
- Develop and deliver engaging enablement programs.
- Train internal teams, customers, and partners.
- Facilitate in-person and virtual sessions.
- Tailor content to diverse skill levels.
- Adapt content to user needs.
- Collaborate with the US team on training alignment.
- Align global training initiatives with local execution.
- Monitor product updates and trends.
- Ensure up-to-date training content.
- Conduct internal enablement training programs.
- Provide product expertise to internal and external stakeholders.
- Test new features to enhance training.
- Gather user insights to inform product improvements.
- Measure program effectiveness with knowledge checks.
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Hybrid work environment
Workation & Sabbatical
- Workation opportunities
Competitive Pay
- Competitive compensation
- Equity package
Public Transport Subsidies
- Deutschland ticket
Healthcare & Fitness
- Urban Sports Club
- Nilo Health
Other Benefits
- Job Rad
Free or Subsidized Food
- Weekly sponsored office lunches
Learning & Development
- Training and development budget
Team Events
- Regular team events
- Game nights
- Social activities
Ergonomic Workplace
- Adjustable desks
Modern Office
- Social areas
Snacks & Drinks
- Fresh fruits, cereals, and drinks
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Senior Product Trainer(m/w/x)
Product enablement for a voice-first GenAI platform automating customer service at a GenAI startup for contact centers. 8+ years SaaS training experience with program building ability required. Workation opportunities, 28 vacation days, equity package.
Requirements
- 8+ years SaaS training experience, program building ability
- Strong presentation skills, diverse audience training experience
- Familiarity with instructional design principles and adult learning theories
- Comfort working independently and collaborating with global teams
- Comfort delivering workshops across time zones
- Enthusiasm for technology and web-based platforms
Tasks
- Develop and deliver engaging enablement programs.
- Train internal teams, customers, and partners.
- Facilitate in-person and virtual sessions.
- Tailor content to diverse skill levels.
- Adapt content to user needs.
- Collaborate with the US team on training alignment.
- Align global training initiatives with local execution.
- Monitor product updates and trends.
- Ensure up-to-date training content.
- Conduct internal enablement training programs.
- Provide product expertise to internal and external stakeholders.
- Test new features to enhance training.
- Gather user insights to inform product improvements.
- Measure program effectiveness with knowledge checks.
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Hybrid work environment
Workation & Sabbatical
- Workation opportunities
Competitive Pay
- Competitive compensation
- Equity package
Public Transport Subsidies
- Deutschland ticket
Healthcare & Fitness
- Urban Sports Club
- Nilo Health
Other Benefits
- Job Rad
Free or Subsidized Food
- Weekly sponsored office lunches
Learning & Development
- Training and development budget
Team Events
- Regular team events
- Game nights
- Social activities
Ergonomic Workplace
- Adjustable desks
Modern Office
- Social areas
Snacks & Drinks
- Fresh fruits, cereals, and drinks
About the Company
Parloa
Industry
IT
Description
Parloa is a fast-growing startup in Generative AI and customer service, offering a voice-first GenAI platform for contact centers.
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