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Senior Planning Advisor(m/w/x)
Planning customer visits and managing schedules for key accounts at a global assurance provider. Customer service or CRM experience required. Hybrid working model, career development opportunities.
Requirements
- Customer service or CRM experience
- Strong communication, diplomacy, and boundary setting
- Proactive, organized, and independent work
- Strong analytical and problem-solving skills
- High attention to detail and structured work
- Good IT skills, especially Microsoft Office
- Fluent English and Czech (written and spoken)
Tasks
- Plan and coordinate customer visits
- Manage scheduling to meet SLAs and targets
- Respond promptly to stakeholder queries
- Coordinate activities for key accounts
- Support the RFAT process
- Maintain accurate data in internal systems
- Monitor occupancy rates and KPIs
- Ensure compliance with contracts and budgets
- Build strong customer and internal relationships
- Escalate service delivery issues
- Contribute to team initiatives and meetings
- Support knowledge sharing on certification
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- Czech – Fluent
Tools & Technologies
- Microsoft Office
Benefits
Flexible Working
- Hybrid working model
Career Advancement
- Career development opportunities
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Senior Planning Advisor(m/w/x)
Planning customer visits and managing schedules for key accounts at a global assurance provider. Customer service or CRM experience required. Hybrid working model, career development opportunities.
Requirements
- Customer service or CRM experience
- Strong communication, diplomacy, and boundary setting
- Proactive, organized, and independent work
- Strong analytical and problem-solving skills
- High attention to detail and structured work
- Good IT skills, especially Microsoft Office
- Fluent English and Czech (written and spoken)
Tasks
- Plan and coordinate customer visits
- Manage scheduling to meet SLAs and targets
- Respond promptly to stakeholder queries
- Coordinate activities for key accounts
- Support the RFAT process
- Maintain accurate data in internal systems
- Monitor occupancy rates and KPIs
- Ensure compliance with contracts and budgets
- Build strong customer and internal relationships
- Escalate service delivery issues
- Contribute to team initiatives and meetings
- Support knowledge sharing on certification
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- Czech – Fluent
Tools & Technologies
- Microsoft Office
Benefits
Flexible Working
- Hybrid working model
Career Advancement
- Career development opportunities
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
LRQA
Industry
Consulting
Description
Das Unternehmen ist ein weltweit führender Anbieter von Zertifizierungen und Auditierungen in den Bereichen Qualität, Umweltschutz, Arbeitssicherheit und Energiemanagement.
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