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Taxfix Group
last mo.

Senior Operations Tooling Manager(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Description

As a Senior Operations Tooling Manager, you will enhance the efficiency of operations teams by optimizing the Zendesk platform and integrating various systems. This role involves both technical work and collaboration to ensure a seamless customer experience.

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Requirements

  • •1–2 years of experience administering Zendesk Support Suite
  • •Strong grasp of workflow design in Zendesk or similar tools
  • •Comfortable writing and reading scripts using Python or JavaScript
  • •Knowledge of reporting through Zendesk Explore or BI tools
  • •Natural collaborator with strong communication skills
  • •Zendesk certifications or experience managing SaaS platforms

Work Experience

1 - 2 years

Tasks

  • •Administer and improve the Zendesk platform
  • •Design and implement automations and workflows
  • •Manage the operational tooling ecosystem
  • •Collaborate with engineering and data teams for system integration
  • •Build reliable reporting pipelines from multiple data sources
  • •Monitor and troubleshoot system issues
  • •Maintain comprehensive documentation for systems and processes
  • •Lead continuous improvement initiatives for tools and processes

Tools & Technologies

Zendesk Support SuitePythonJavaScriptHTMLCSSTableauPower BIExcel

Languages

English – Business Fluent

Benefits

More Vacation Days

  • •30 annual vacation days

Flexible Working

  • •Flexible working hours

Mental Health Support

  • •Free mental health coaching

Healthcare & Fitness

  • •Yoga sessions

Additional Allowances

  • •Monthly allowance for services

Competitive Pay

  • •Employee stock options

Learning & Development

  • •Generous learning budget

Workation & Sabbatical

  • •Work from abroad for six weeks

Team Events

  • •Team social opportunities

Other Benefits

  • •Free tax declaration filing
  • •Support for personal tax questions

Informal Culture

  • •Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Taxfix Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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