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EMEmma – The Sleep Company

Senior Operations Account Manager(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeSenior

Managing B2B supply chain operations for the BENEDACH market, leading day-to-day retail B2B operations. Bachelor's degree and hands-on B2B experience required. 25 vacation days, plus an extra day per year worked.

Requirements

  • Bachelor's or Master's degree in Business Administration, Supply Chain, Logistics, or related field
  • Hands-on B2B experience, ideally in Call Centres or Customer Service
  • Experience in logistics, e-commerce, or start-up setting (plus)
  • Strong analytical and strategic thinking skills
  • Ability to interpret data and generate actionable insights
  • Ability to deliver measurable outcomes
  • Solid MS Office skills
  • Excel/Tableau for data analysis and reporting
  • End-to-end system integration experience (plus)
  • Stakeholder and account management skills
  • Ability to handle multiple customers and internal partners
  • Strong organization and prioritization skills
  • High adaptability and resilience
  • Thriving in fast-paced environments with shifting priorities
  • Effective problem-solving skills
  • Hands-on, solution-oriented approach
  • Proactive self-starter
  • Strong communication skills
  • Ability to engage stakeholders effectively
  • Ability to anticipate challenges and address issues proactively
  • Fluent English
  • Proficiency in additional European languages (German, Portuguese, Spanish, French) (plus)

Tasks

  • Manage B2B Supply Chain operations for BENEDACH market
  • Ensure efficient and effective account operations
  • Serve as a role model and trainer for the team
  • Share knowledge as an expert within the team
  • Lead day-to-day retail B2B operations
  • Ensure precision and efficiency in task execution
  • Mentor junior team members
  • Share best practices and insights
  • Collaborate with B2B Teams and stakeholders
  • Drive continuous improvement in workflows
  • Drive continuous improvement in team structures
  • Drive continuous improvement in retailer experience
  • Map existing procedures
  • Maintain SOP documentation
  • Lead process optimization initiatives
  • Track process improvements through performance metrics
  • Conduct operational performance reviews
  • Conduct strategic meetings with internal teams
  • Conduct strategic meetings with external partners
  • Conduct strategic meetings with business stakeholders
  • Build and maintain strong relationships with business partners
  • Lead ad-hoc operational projects
  • Lead client-specific initiatives
  • Serve as an expert in operational best practices
  • Serve as an expert in industry trends
  • Utilize Excel/Tableau for data analysis
  • Utilize Excel/Tableau for reporting
  • Utilize Excel/Tableau for performance tracking

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishFluent
  • Germanis a plus
  • Portugueseis a plus
  • Spanishis a plus
  • Frenchis a plus

Tools & Technologies

  • MS Office
  • Excel
  • Tableau

Benefits

Healthcare & Fitness

  • Private health insurance

More Vacation Days

  • 1 extra vacation day per year worked

Team Events

  • Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Emma – The Sleep Company and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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