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AUAutodoc SE

Senior Marketplace Account Manager(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Managing seller accounts for medium to large clients on Europe's largest auto parts ecommerce platform. Fluent English and German required, with another EU language a plus. Flexible working hours, birthday day off.

Requirements

  • 2+ years experience in similar role/area
  • Fluent English and German
  • Fluency in other EU language (French, Italian, Spanish, Swedish) (plus)
  • Relevant e-Commerce working experience
  • Relevant Sales and/or Account Management experience
  • Familiarity with CRMs (HubSpot), Seller Portal tools (plus)
  • Previous Seller Onboarding or Support experience (plus)
  • Self-motivation, results-driven, autonomy, strong leadership
  • Analytical, strategic thinking, excellent problem-solving
  • Detail-oriented, well-organized, efficient task/process management
  • Strong communication, interpersonal skills, stakeholder effectiveness
  • Seller-centric mindset, advocating/supporting seller needs
  • Bachelor's Degree (Business Admin, Marketing, Commerce, or related)

Tasks

  • Manage all account processes for medium to large accounts
  • Build and maintain strategic customer relationships
  • Advocate for sellers internally
  • Address seller needs and concerns promptly
  • Provide high-level support to sellers
  • Offer strategic guidance to sellers
  • Leverage tools and systems across the seller lifecycle
  • Analyze key business metrics
  • Use data insights for business decisions
  • Improve seller performance
  • Maintain deep knowledge of AUTODOC products
  • Identify product bugs, events, and enhancements
  • Drive resolution for product issues
  • Contribute to product development based on feedback
  • Conduct deep dives on seller issues
  • Analyze the competitive landscape
  • Recommend improvements for seller and customer engagement
  • Deliver recommendations to grow the business
  • Develop and implement seller account plans
  • Mentor colleagues
  • Guide and support colleague skill development
  • Offer regular feedback to colleagues
  • Create professional development opportunities

Work Experience

  • 2 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • CRMs
  • HubSpot
  • Seller Portal tools

Benefits

Flexible Working

  • Flexible working hours
  • Hybrid work

Job Security

  • Stable employment

More Vacation Days

  • Birthday day off

Mental Health Support

  • Mental wellbeing program

Family Support

  • Family health support

Career Advancement

  • Opportunities for advancement

Learning & Development

  • Further trainings
  • Free language classes

Mentorship & Coaching

  • Coaching

Bonuses & Incentives

  • Referral program with incentives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Autodoc SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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