1001 Amadeus GmbH
Service Delivery Manager(m/w/x)
Full-timeOn-siteExperienced
Erding
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101001 Amadeus GmbH
Senior IT Service Delivery Manager – Munich Airport Operations(m/w/x)
Erding
Full-timeOn-siteSenior
Nejo AI Summary
Managing IT service delivery and operational governance for Munich Airport. People management and ITIL process knowledge required. Health benefits, bonus, and flexible working model.
Requirements
- Proven IT service delivery/management experience
- Demonstrable people management experience
- Strong working knowledge of ITIL processes
- Experience producing service performance reporting, KPIs, roadmaps
- Excellent stakeholder management and communication skills
- Supplier/vendor management experience
- Strong analytical and problem-solving capability
- Comfortable in fast-paced environment
- Eligible for security clearance
- Commuting distance of Munich Airport and Erding
- Proficiency in English and German
- ITIL Foundation (or equivalent) desirable
- Experience with service management tools desirable
- Change delivery experience beneficial
Tasks
- Lead daily IT service delivery and continuous improvement
- Ensure service performance and customer experience
- Manage operational governance and supplier relationships
- Directly manage a team of service and support professionals
- Ensure consistent service performance against SLAs
- Lead incident, request, and problem management
- Drive root-cause analysis and preventative actions
- Own service reporting and operational dashboards
- Communicate performance, risks, and improvement actions
- Run regular service reviews with business areas and technical teams
- Translate business needs into actionable backlog and priorities
- Coordinate change and release activities
- Minimize disruption and improve service stability
- Develop and maintain service documentation
- Create runbooks, support models, and knowledge articles
- Champion continual service improvement initiatives
- Optimize processes, automate tasks, and enhance customer experience
- Ensure compliance with security, governance, and regulatory requirements
- Provide direction, coaching, and support to team members
- Create a culture of accountability, learning, and customer focus
- Set objectives and manage team performance
- Conduct regular 1:1s, appraisals, and development plans
- Identify skills gaps and deliver training
- Mentor and share knowledge to strengthen team capability
- Support recruitment, onboarding, and retention
- Promote effective cross-team collaboration
- Build strong relationships with business stakeholders
- Act as a trusted point of contact for service performance
- Manage third-party service partners
- Conduct service reviews and handle escalations
- Ensure contract and SLA adherence
- Develop and implement improvement plans
- Maintain an effective escalation path
- Communicate during major incidents and service-impacting events
- Support budgeting, forecasting, and cost management
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- ServiceNow
Benefits
Competitive Pay
- Attractive compensation packages
Bonuses & Incentives
- Bonus
Other Benefits
- Caregiving benefits
Healthcare & Fitness
- Health benefits
Flexible Working
- Flexible working model
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 1001 Amadeus GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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101001 Amadeus GmbH
Senior IT Service Delivery Manager – Munich Airport Operations(m/w/x)
Erding
Full-timeOn-siteSenior
Nejo AI Summary
Managing IT service delivery and operational governance for Munich Airport. People management and ITIL process knowledge required. Health benefits, bonus, and flexible working model.
Requirements
- Proven IT service delivery/management experience
- Demonstrable people management experience
- Strong working knowledge of ITIL processes
- Experience producing service performance reporting, KPIs, roadmaps
- Excellent stakeholder management and communication skills
- Supplier/vendor management experience
- Strong analytical and problem-solving capability
- Comfortable in fast-paced environment
- Eligible for security clearance
- Commuting distance of Munich Airport and Erding
- Proficiency in English and German
- ITIL Foundation (or equivalent) desirable
- Experience with service management tools desirable
- Change delivery experience beneficial
Tasks
- Lead daily IT service delivery and continuous improvement
- Ensure service performance and customer experience
- Manage operational governance and supplier relationships
- Directly manage a team of service and support professionals
- Ensure consistent service performance against SLAs
- Lead incident, request, and problem management
- Drive root-cause analysis and preventative actions
- Own service reporting and operational dashboards
- Communicate performance, risks, and improvement actions
- Run regular service reviews with business areas and technical teams
- Translate business needs into actionable backlog and priorities
- Coordinate change and release activities
- Minimize disruption and improve service stability
- Develop and maintain service documentation
- Create runbooks, support models, and knowledge articles
- Champion continual service improvement initiatives
- Optimize processes, automate tasks, and enhance customer experience
- Ensure compliance with security, governance, and regulatory requirements
- Provide direction, coaching, and support to team members
- Create a culture of accountability, learning, and customer focus
- Set objectives and manage team performance
- Conduct regular 1:1s, appraisals, and development plans
- Identify skills gaps and deliver training
- Mentor and share knowledge to strengthen team capability
- Support recruitment, onboarding, and retention
- Promote effective cross-team collaboration
- Build strong relationships with business stakeholders
- Act as a trusted point of contact for service performance
- Manage third-party service partners
- Conduct service reviews and handle escalations
- Ensure contract and SLA adherence
- Develop and implement improvement plans
- Maintain an effective escalation path
- Communicate during major incidents and service-impacting events
- Support budgeting, forecasting, and cost management
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- ServiceNow
Benefits
Competitive Pay
- Attractive compensation packages
Bonuses & Incentives
- Bonus
Other Benefits
- Caregiving benefits
Healthcare & Fitness
- Health benefits
Flexible Working
- Flexible working model
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 1001 Amadeus GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
1001 Amadeus GmbH
Industry
IT
Description
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment.
Not a perfect match?
- 1001 Amadeus GmbH
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