Utimaco IS GmbH
Customer Success Engineer (Support Engineer)(m/w/x)
Full-timeOn-siteSenior
Aachen, Düsseldorf, Neu-Isenburg
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(NEU) NeWeb GmbHSenior Field Application Engineer (FAE) – Telecom & Connectivity Solutions(m/w/x)
Frankfurt am Main
Full-timeOn-siteSenior
AI/ML
Description
In this role, you will engage in a variety of tasks, including leading testing activities, providing technical support, and delivering training sessions. Your insights will shape product development as you collaborate with teams to ensure customer needs are met.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Bachelor’s degree in engineering
- •Minimum 5 years of experience in technical FAE roles or technical account management
- •Deep knowledge of Open-source platforms (e.g., RDK-B, OpenWRT, Prpl) – Advantageous
- •Knowledge of IoT protocols: ZigBee, Thread, Matter – Advantageous
- •Deep technical expertise in WiFi and connectivity solutions
- •Excellent verbal and written communication skills
- •Strong attention to detail and ability to troubleshoot complex issues
- •Effective collaborator across multicultural, interdisciplinary teams
- •Strong project management, organizational skills and leadership
Education
Bachelor's degree
OR
Master's degree
Work Experience
5 years
Tasks
- •Lead testing activities and lab setup
- •Conduct internal testing and field validation
- •Perform debugging and test case planning
- •Ensure conformance and certification
- •Conduct field trials and troubleshooting
- •Act as the technical point of contact
- •Provide pre-sales and post-sales technical support
- •Deliver training sessions and product demonstrations
- •Offer ongoing technical guidance to customers
- •Translate customer requirements into technical solutions
- •Interpret technical needs based on real-world use cases
- •Influence customer technical teams to adopt solutions
- •Provide insights into product and business development
- •Collaborate with engineering, QA, and software development teams
- •Share field insights to inform engineering decisions
- •Support development with programming in C/C++, Python, and JavaScript
- •Customize codebases for customer-specific requirements
- •Document test results and certification outcomes
- •Present technical updates to stakeholders
- •Contribute to RFIs and RFPs as needed
Tools & Technologies
WiFi standardsOpen-source platforms (e.g., RDK-B, OpenWRT, Prpl)IoT protocols: ZigBee, Thread, Matter
Languages
German – Native
English – Business Fluent
Chinese – is a plus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of (NEU) NeWeb GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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(NEU) NeWeb GmbHSenior Field Application Engineer (FAE) – Telecom & Connectivity Solutions(m/w/x)
Frankfurt am Main
Full-timeOn-siteSenior
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will engage in a variety of tasks, including leading testing activities, providing technical support, and delivering training sessions. Your insights will shape product development as you collaborate with teams to ensure customer needs are met.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Bachelor’s degree in engineering
- •Minimum 5 years of experience in technical FAE roles or technical account management
- •Deep knowledge of Open-source platforms (e.g., RDK-B, OpenWRT, Prpl) – Advantageous
- •Knowledge of IoT protocols: ZigBee, Thread, Matter – Advantageous
- •Deep technical expertise in WiFi and connectivity solutions
- •Excellent verbal and written communication skills
- •Strong attention to detail and ability to troubleshoot complex issues
- •Effective collaborator across multicultural, interdisciplinary teams
- •Strong project management, organizational skills and leadership
Education
Bachelor's degree
OR
Master's degree
Work Experience
5 years
Tasks
- •Lead testing activities and lab setup
- •Conduct internal testing and field validation
- •Perform debugging and test case planning
- •Ensure conformance and certification
- •Conduct field trials and troubleshooting
- •Act as the technical point of contact
- •Provide pre-sales and post-sales technical support
- •Deliver training sessions and product demonstrations
- •Offer ongoing technical guidance to customers
- •Translate customer requirements into technical solutions
- •Interpret technical needs based on real-world use cases
- •Influence customer technical teams to adopt solutions
- •Provide insights into product and business development
- •Collaborate with engineering, QA, and software development teams
- •Share field insights to inform engineering decisions
- •Support development with programming in C/C++, Python, and JavaScript
- •Customize codebases for customer-specific requirements
- •Document test results and certification outcomes
- •Present technical updates to stakeholders
- •Contribute to RFIs and RFPs as needed
Tools & Technologies
WiFi standardsOpen-source platforms (e.g., RDK-B, OpenWRT, Prpl)IoT protocols: ZigBee, Thread, Matter
Languages
German – Native
English – Business Fluent
Chinese – is a plus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of (NEU) NeWeb GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
(NEU) NeWeb GmbH
Industry
Telecommunications
Description
The company is a leading player in the wireless broadband communications industry.
Not a perfect match?
- Utimaco IS GmbH
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