H World International - Team Center
(Senior) Expert IT Services(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main
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H H World International
(Senior) Expert Application Services(m/w/x)
Frankfurt am Main
Full-timeOn-siteExperienced
Nejo AI Summary
Remote troubleshooting of interface glitches and API connectivity for core hospitality systems across eight hotel brands. Deep-level application error tracing and ITIL process knowledge required. Attractive employee rates at all group hotels, flexible working hours.
Requirements
- Experience supporting enterprise software or hospitality applications
- Technical troubleshooting and error tracing skills
- Strong understanding of ITIL processes
- Understanding of hotel operations and PMS
- Excellent intercultural and communication skills
- Fluent German, English, and Mandarin Chinese
Tasks
- Resolve technical issues for core hospitality systems
- Troubleshoot deep-level application and data synchronization errors
- Fix interface glitches remotely
- Manage advanced troubleshooting for third-party integrations
- Verify API connectivity and system data flow
- Perform deep-dive root cause analyses on recurring bugs
- Distinguish between system defects and configuration errors
- Identify user-training gaps and provide technical reports
- Translate operational needs into technical requirements
- Filter and prioritize high-value optimization requests
- Analyze ticket trends and system logs
- Monitor application stability and identify pain points
- Implement remote configuration fixes proactively
- Create advanced technical troubleshooting manuals
- Develop Super User guides for hotel staff
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Chinese – Business Fluent
Tools & Technologies
- Opera
- PMS
- CRS
- ITIL
Benefits
Flexible Working
- Flexible working hours
Corporate Discounts
- Attractive hotel employee rates
Diverse Work
- Diverse growth opportunities
Learning & Development
- Cross-training possibilities
- Extensive training offerings
Free or Subsidized Food
- Provided meals and drinks
Company Bike
- Business bike leasing
Social Impact
- Support association
Purpose-Driven Work
- Social Day
Bonuses & Incentives
- Christmas bonus
- Holiday bonus
- Anniversary payments
Retirement Plans
- Employer-matched savings plans
Additional Allowances
- Travel cost reimbursement
Parking & Commuter Benefits
- Free parking
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of H World International and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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H H World International
(Senior) Expert Application Services(m/w/x)
Frankfurt am Main
Full-timeOn-siteExperienced
Nejo AI Summary
Remote troubleshooting of interface glitches and API connectivity for core hospitality systems across eight hotel brands. Deep-level application error tracing and ITIL process knowledge required. Attractive employee rates at all group hotels, flexible working hours.
Requirements
- Experience supporting enterprise software or hospitality applications
- Technical troubleshooting and error tracing skills
- Strong understanding of ITIL processes
- Understanding of hotel operations and PMS
- Excellent intercultural and communication skills
- Fluent German, English, and Mandarin Chinese
Tasks
- Resolve technical issues for core hospitality systems
- Troubleshoot deep-level application and data synchronization errors
- Fix interface glitches remotely
- Manage advanced troubleshooting for third-party integrations
- Verify API connectivity and system data flow
- Perform deep-dive root cause analyses on recurring bugs
- Distinguish between system defects and configuration errors
- Identify user-training gaps and provide technical reports
- Translate operational needs into technical requirements
- Filter and prioritize high-value optimization requests
- Analyze ticket trends and system logs
- Monitor application stability and identify pain points
- Implement remote configuration fixes proactively
- Create advanced technical troubleshooting manuals
- Develop Super User guides for hotel staff
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Chinese – Business Fluent
Tools & Technologies
- Opera
- PMS
- CRS
- ITIL
Benefits
Flexible Working
- Flexible working hours
Corporate Discounts
- Attractive hotel employee rates
Diverse Work
- Diverse growth opportunities
Learning & Development
- Cross-training possibilities
- Extensive training offerings
Free or Subsidized Food
- Provided meals and drinks
Company Bike
- Business bike leasing
Social Impact
- Support association
Purpose-Driven Work
- Social Day
Bonuses & Incentives
- Christmas bonus
- Holiday bonus
- Anniversary payments
Retirement Plans
- Employer-matched savings plans
Additional Allowances
- Travel cost reimbursement
Parking & Commuter Benefits
- Free parking
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of H World International and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
H World International
Industry
Hospitality
Description
Das Unternehmen ist eine Hotelgruppe mit acht Marken, die einzigartige Erlebnisse bietet und sich kontinuierlich weiterentwickelt.
Not a perfect match?
- H World International - Team Center
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