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VI
Visa
6d ago

Senior Director, Head of Client Services for Central Europe and Eurozone Branch Operations(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeManagement
AI/ML

Description

You will lead regional client services and Eurozone operations, driving strategic growth and operational excellence. Your day-to-day involves managing high-level stakeholder relationships and ensuring a world-class client experience.

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Requirements

  • •Availability for international travel
  • •Experience managing technical and professional teams
  • •Strategic leadership and complex problem solving
  • •Strategic steering of cross-functional teams
  • •Relationship building with executive stakeholders
  • •Expertise in payment and clearing systems
  • •Experience in crisis and incident management
  • •B2B sales process experience
  • •Expertise in AI concepts and applications
  • •Ability to navigate European regulatory requirements
  • •Fluent German and English skills
  • •Customer centricity and success planning skills
  • •Proactiveness and critical thinking skills

Work Experience

approx. 4 - 6 years

Tasks

  • •Represent client services on the leadership team
  • •Direct operational plans across matrixed teams
  • •Develop long-term strategic plans for the market
  • •Build relationships with key cross-functional stakeholders
  • •Advocate for the client success transformation strategy
  • •Hold stakeholders accountable for client experience quality
  • •Manage large-scale projects and functional processes
  • •Guide and lead employees across multiple functions
  • •Communicate status updates to senior executive leadership
  • •Streamline strategic initiatives to inspire change
  • •Influence global payment practices and procedures
  • •Provide thought leadership on payment trends
  • •Advise senior client stakeholders on value realization
  • •Manage employee development and performance reviews
  • •Coach and delegate to direct and matrixed reports
  • •Oversee expense budgets and revenue targets
  • •Act as the central escalation point for crises
  • •Monitor the European Payment System for euro payments
  • •Manage interactions with the European Central Bank
  • •Lead Eurozone crisis management and governance forums
  • •Develop and test euro-area incident simulations
  • •Approve process changes relevant to the Eurozone
  • •Participate in external regulatory working groups

Tools & Technologies

payment systemsauthorization systemsclearing systemssettlement servicesAI

Languages

German – Business Fluent

English – Business Fluent

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