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Worldline
8d ago

Head of Merchant Expertise(m/w/x)

Frankfurt am Main, Hamburg
Full-timeWith Home OfficeSenior
AI/ML

Description

You will lead the strategy for merchant integrity risk, ensuring the business remains compliant and secure. By overseeing complex controls and coaching the team, you'll protect the organization from unlawful activity.

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Requirements

  • Degree in Business, Finance, or Compliance
  • Master's degree or professional certifications preferred
  • Experience in integrity risk or AML
  • Leadership experience managing cross-location teams
  • Ability to lead global teams
  • Experience with AML/sanctions frameworks
  • Ability to interact with regulators
  • Strong analytical and strategic thinking
  • Data-driven decision making skills
  • Excellent written and verbal communication
  • Effective cross-functional collaboration skills
  • Familiarity with risk management platforms
  • Knowledge of AML/KYC tech stack
  • Adaptability in fast-paced environments
  • Cultural awareness and priority management

Education

Bachelor's degree
OR
Master's degree

Work Experience

8 - 12 years

Tasks

  • Define the team vision, strategy, and operating model
  • Develop a cohesive risk taxonomy and appetite framework
  • Establish escalation paths and senior leadership reporting
  • Lead, coach, and develop the merchant expertise team
  • Set performance metrics and conduct regular reviews
  • Foster a culture of collaboration and continuous improvement
  • Oversee merchant integrity risk processes and modeling rules
  • Roll out risk-based controls and assurance activities
  • Manage root-cause analyses and remediate control gaps
  • Translate regulatory developments into practical risk policies
  • Collaborate with legal and audit on compliant processes
  • Design merchant-focused risk assessments and scenario planning
  • Provide actionable risk reporting to senior management
  • Partner with sales and operations on risk priorities
  • Act as the subject matter expert for investigations
  • Leverage data analytics to detect anomalies and measure effectiveness
  • Oversee technology solutions and automation for risk management

Tools & Technologies

CAMSCRCMCFErisk management platformscase management systemsdata analytics toolsMS OfficeAML/KYC tech stack

Languages

EnglishBusiness Fluent

Benefits

Competitive Pay

  • Competitive salary packages

Informal Culture

  • International team
  • Empowering culture

Mentorship & Coaching

  • Innovation and career growth

Diverse Work

  • Cutting-edge technology projects

Learning & Development

  • Extensive training programs
  • Professional development opportunities
  • Personal development support

Flexible Working

  • Flexible working arrangements

Startup Environment

  • Dynamic work environment

Other Benefits

  • Global and regional benefits

Healthcare & Fitness

  • Health and well-being support
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