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DADataiku

Senior Customer Success Manager(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeSenior
AI/ML
Data Science

Portfolio management for large enterprise accounts in manufacturing, energy, and defense sectors. Deep knowledge of the data science lifecycle and 5-15 years of relevant experience required. Reasonable accommodations assistance, hybrid work model.

Requirements

  • Ease in speaking to stakeholders
  • 5-15 years of relevant experience
  • Strong communication and presentation skills
  • Extraordinary listening skills and proactivity
  • Knowledge of data science lifecycle
  • Experience in AI maturity support
  • Change management through major programs

Tasks

  • Manage a portfolio of large enterprise accounts
  • Illustrate software and services value to stakeholders
  • Serve as the internal voice of the customer
  • Drive customer product adoption, expansion, and retention
  • Support leading organizations in manufacturing, energy, and defense
  • Understand client use cases and desired business outcomes
  • Help licensed users achieve goals via Dataiku
  • Translate business use cases into high ROI solutions
  • Partner with internal account and technical teams
  • Guide customers on implementing data science projects
  • Implement customer engagement strategies and account planning
  • Conduct consistent Executive Business Reviews
  • Leverage health analytics to identify expansion and churn
  • Collaborate with Sales on relationship expansion and renewals

Work Experience

5 - 15 years

Education

Bachelor's degreeORMaster's degree

Languages

EnglishBusiness Fluent

Tools & Technologies

Enterprise software

Benefits

Ergonomic Workplace

  • Reasonable accommodations assistance
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