Navan
Enterprise Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Berlin
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NINICE
Senior Customer Success Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Strategic implementation of conversational AI and CCaaS platforms for enterprise-scale customer experience. Minimum 5 years of experience in account management and deep technical understanding of AI workflows required. Internal career progression paths, collaborative creative environment.
Requirements
- At least 5 years of experience as Customer Success Manager
- Knowledge of CCaaS, AI, or conversational AI
- Deep understanding of strategic business value
- Exceptional written and oral communication skills
- Empathy and user-centric approach
- Analytical and structured problem-solving approach
- Openness to travel up to 20%
- Robust understanding of business and IT processes
- Alignment with company values and culture
- Motivation and genuine interest in AI technology
Tasks
- Guide customers in strategically utilizing Cognigy's technology
- Enhance investment value through innovative AI use cases
- Identify customer needs through structured discovery processes
- Coordinate and implement solutions in a timely manner
- Provide authoritative assessments and advice on solutions
- Lead detailed technical discussions on feature impact
- Engage with enterprise executives to articulate business value
- Influence top-tier decision-makers to drive transformational change
- Define and track customer success metrics
- Use data to inform strategies and report value
- Design and implement effective customer retention strategies
- Conduct regular executive business reviews
- Create customized engagement plans to minimize churn
- Craft compelling sales proposals for products and services
- Align proposals with customer goals and negotiate terms
- Develop customer advocates through case studies and testimonials
- Facilitate customer referrals to grow market reputation
- Collaborate with sales and technical teams
- Drive customer loyalty and satisfaction through cohesive teamwork
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- CCaaS
- AI
- Conversational AI
- CRM platforms
- Customer Success tools
- Data analysis software
- SaaS models
Benefits
Informal Culture
- Fast-paced, collaborative, creative environment
Career Advancement
- Internal career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NINICE
Senior Customer Success Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Strategic implementation of conversational AI and CCaaS platforms for enterprise-scale customer experience. Minimum 5 years of experience in account management and deep technical understanding of AI workflows required. Internal career progression paths, collaborative creative environment.
Requirements
- At least 5 years of experience as Customer Success Manager
- Knowledge of CCaaS, AI, or conversational AI
- Deep understanding of strategic business value
- Exceptional written and oral communication skills
- Empathy and user-centric approach
- Analytical and structured problem-solving approach
- Openness to travel up to 20%
- Robust understanding of business and IT processes
- Alignment with company values and culture
- Motivation and genuine interest in AI technology
Tasks
- Guide customers in strategically utilizing Cognigy's technology
- Enhance investment value through innovative AI use cases
- Identify customer needs through structured discovery processes
- Coordinate and implement solutions in a timely manner
- Provide authoritative assessments and advice on solutions
- Lead detailed technical discussions on feature impact
- Engage with enterprise executives to articulate business value
- Influence top-tier decision-makers to drive transformational change
- Define and track customer success metrics
- Use data to inform strategies and report value
- Design and implement effective customer retention strategies
- Conduct regular executive business reviews
- Create customized engagement plans to minimize churn
- Craft compelling sales proposals for products and services
- Align proposals with customer goals and negotiate terms
- Develop customer advocates through case studies and testimonials
- Facilitate customer referrals to grow market reputation
- Collaborate with sales and technical teams
- Drive customer loyalty and satisfaction through cohesive teamwork
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- CCaaS
- AI
- Conversational AI
- CRM platforms
- Customer Success tools
- Data analysis software
- SaaS models
Benefits
Informal Culture
- Fast-paced, collaborative, creative environment
Career Advancement
- Internal career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NICE
Industry
IT
Description
The company provides software products used by global businesses to enhance customer experiences and ensure public safety.
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