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RARasa

Senior Customer Success Engineer(m/w/x)

Berlin
Full-timeRemoteSenior
AI/ML

Technical guidance and strategic advice for enterprise AI assistants on Rasa platform. Deep conversational AI/NLP/LLM expertise required. 6 paid education days, flexible hours.

Requirements

  • Deep technical expertise in Rasa or equivalent conversational AI/NLP/LLM technologies
  • Experience serving on customer leadership teams with technical/business decision-makers
  • Experience with Python or Full Stack cloud apps, ideally DevOps with Kubernetes
  • Experience managing on-prem licensed software solutions (nice to have)
  • Ability to act as industry-encouraging leader in customer meetings and public settings
  • Fluent in English and French
  • Strong background in DevOps/MLOps and Machine Learning
  • Located and resident of listed location(s)

Tasks

  • Collaborate with multiple customers for successful adoption
  • Provide technical guidance and strategic advice
  • Support customers through reactive issue resolution
  • Escalate issues to other teams when necessary
  • Champion ongoing strategic customer success
  • Capture and communicate customer insights
  • Shape product development with customer feedback
  • Build and enhance AI-powered tooling
  • Participate in internal training and education

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishNative
  • FrenchNative

Tools & Technologies

  • Rasa
  • Python
  • Kubernetes
  • DevOps
  • MLOps
  • Machine Learning
  • conversational AI
  • NLP
  • LLM

Benefits

Other Benefits

  • Work authorization/visa sponsorship in Germany

Flexible Working

  • Flexible hours

Additional Allowances

  • Dedicated remote budget
  • Professional development fund stipend
  • 6 paid education days

More Vacation Days

  • 26 days of PTO

Modern Equipment

  • Macbook
  • Company tech

Team Events

  • Remote team events
  • Annual company-wide offsite
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Rasa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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