CARBAGAS AG
Senior Sachbearbeiter:in BackOffice(m/w/x)
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BABavarian Nordic GmbH
Senior Customer Service Coordinator(m/w/x)
Bern
Full-timeOn-siteSenior
Nejo AI Summary
Elevating service quality and O2C process execution for a global biotech company. Fluent English, German, and French business proficiency required. Shaping future working methods, 5+ years in regulated industries, and GDP/GMP/WDA familiarity.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, Customer Service, or related field
- Fluent English and German, business proficient French
- 5+ years experience in customer service or operations in regulated industries
- Strong experience with Order-to-Cash processes, cross-functional collaboration, and continuous improvement
- Familiarity with GDP/GMP/WDA compliance frameworks
- Solid understanding of regulated environments and complex operational processes
- Effective cross-functional collaboration with focus on quality, compliance, and customer experience
- Strong customer-first mindset with ability to translate insights into improvements
- Analytical and structured problem-solving skills, including root-cause analysis
- Proven ability to manage operational complexity with high quality and compliance
- Confident stakeholder management across functions and geographies
- Systems-savvy, ideally with CRM/ERP platform experience
- Resilient and solution-oriented professional
- Handles escalations with sound judgement and proactive approach
- Continuous improvement mindset with active process enhancement contribution
- Highly organized with strong attention to documentation integrity and regulatory compliance
- Thrives in dynamic, evolving environment requiring adaptability and initiative
Tasks
- Champion customer-centric mindset
- Shape future working methods
- Elevate service quality across markets
- Ensure high-quality O2C process execution
- Validate orders
- Follow up on shipments
- Resolve service issues
- Manage customer complaints
- Handle delivery challenges
- Address service deviations
- Drive continuous improvement initiatives
- Enhance service transparency
- Strengthen O2C performance
- Collaborate with Commercial, Finance, Supply Chain, Quality, IT, and external partners
- Provide hands-on operational support
- Ensure continuity in selected markets
- Maintain compliant execution
- Monitor service performance
- Analyze trends
- Lead root-cause analysis
- Resolve and prevent issues
- Develop and refine SOPs
- Create work instructions
- Set communication standards
- Strengthen customer communication governance
- Ensure accuracy and consistency
- Maintain audit readiness
- Ensure GDP/GMP/WDA compliance
- Identify system and tool improvement opportunities
- Enhance CRM/ERP platforms
- Improve dashboards
- Increase automation capabilities
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Fluent
- French – Business Fluent
Tools & Technologies
- Microsoft Dynamics
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bavarian Nordic GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- CARBAGAS AG
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BABavarian Nordic GmbH
Senior Customer Service Coordinator(m/w/x)
Bern
Full-timeOn-siteSenior
Nejo AI Summary
Elevating service quality and O2C process execution for a global biotech company. Fluent English, German, and French business proficiency required. Shaping future working methods, 5+ years in regulated industries, and GDP/GMP/WDA familiarity.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, Customer Service, or related field
- Fluent English and German, business proficient French
- 5+ years experience in customer service or operations in regulated industries
- Strong experience with Order-to-Cash processes, cross-functional collaboration, and continuous improvement
- Familiarity with GDP/GMP/WDA compliance frameworks
- Solid understanding of regulated environments and complex operational processes
- Effective cross-functional collaboration with focus on quality, compliance, and customer experience
- Strong customer-first mindset with ability to translate insights into improvements
- Analytical and structured problem-solving skills, including root-cause analysis
- Proven ability to manage operational complexity with high quality and compliance
- Confident stakeholder management across functions and geographies
- Systems-savvy, ideally with CRM/ERP platform experience
- Resilient and solution-oriented professional
- Handles escalations with sound judgement and proactive approach
- Continuous improvement mindset with active process enhancement contribution
- Highly organized with strong attention to documentation integrity and regulatory compliance
- Thrives in dynamic, evolving environment requiring adaptability and initiative
Tasks
- Champion customer-centric mindset
- Shape future working methods
- Elevate service quality across markets
- Ensure high-quality O2C process execution
- Validate orders
- Follow up on shipments
- Resolve service issues
- Manage customer complaints
- Handle delivery challenges
- Address service deviations
- Drive continuous improvement initiatives
- Enhance service transparency
- Strengthen O2C performance
- Collaborate with Commercial, Finance, Supply Chain, Quality, IT, and external partners
- Provide hands-on operational support
- Ensure continuity in selected markets
- Maintain compliant execution
- Monitor service performance
- Analyze trends
- Lead root-cause analysis
- Resolve and prevent issues
- Develop and refine SOPs
- Create work instructions
- Set communication standards
- Strengthen customer communication governance
- Ensure accuracy and consistency
- Maintain audit readiness
- Ensure GDP/GMP/WDA compliance
- Identify system and tool improvement opportunities
- Enhance CRM/ERP platforms
- Improve dashboards
- Increase automation capabilities
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Fluent
- French – Business Fluent
Tools & Technologies
- Microsoft Dynamics
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bavarian Nordic GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bavarian Nordic GmbH
Industry
Healthcare
Description
The company is a global leader in developing life-saving vaccines with over 30 years of experience.
Not a perfect match?
- CARBAGAS AG
Senior Sachbearbeiter:in BackOffice(m/w/x)
Full-timeOn-siteSeniorGümligen - CARBAGAS AG
Team Lead Back Office Customer Service Center(m/w/x)
Full-timeOn-siteSeniorGümligen - CSL Behring
Senior Operational Service Specialist(m/w/x)
Full-timeOn-siteSeniorBern - Eurofins Scientific
Laboratory Operations Project Coordinator(m/w/x)
Full-timeOn-siteExperiencedBern - CSL Vifor
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Full-timeOn-siteManagementBern