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MOMoss

Senior Commerical Data Analyst(m/w/x)

Berlin
Full-timeWith Home OfficeSenior
AI/ML

Analyzing customer usage and engagement data for an AI-driven SaaS solution for SMBs, packaging actionable recommendations. Exposure to Customer Success teams and SQL working proficiency required. 20 days work from abroad, 600EUR/GBP Learning & Development budget.

Requirements

  • Proven experience in data analysis, business intelligence, or revenue operations
  • Exposure to Customer Success teams or similar commercial functions
  • SQL working proficiency
  • Experience with Salesforce and familiarity with CS tools
  • Experience with BI tools
  • Fluency in written and spoken English
  • Technical and analytical skills
  • Impact-led project management skills
  • Business expertise
  • Collaborative communication skills

Tasks

  • Analyze customer usage, adoption, and engagement data
  • Identify trends, risks, and opportunities from data analysis
  • Package and present actionable recommendations to senior leaders
  • Design and maintain reliable dashboards for key CS metrics
  • Track metrics such as spend, NRR, churn, product adoption, and health scores
  • Ensure data quality and reporting integrity
  • Maintain reliable and consistent metrics for decision-making
  • Collaborate with Customer Success, Revenue Operations, Product, and Finance
  • Align on customer KPIs and data definitions
  • Develop alerts and triggers for at-risk accounts and upsell opportunities
  • Build retention models and renewal forecasts
  • Support OKR tracking frameworks
  • Define and improve data processes and reporting standards
  • Establish best practices within the CS and data functions

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • SQL
  • Salesforce
  • BI tools

Benefits

Workation & Sabbatical

  • 20 days work from abroad

Learning & Development

  • 600EUR/GBP Learning & Development Budget

Other Benefits

  • Other local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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