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Senior E-Commerce Operations Manager – D2C & Global Supply Chain(m/w/x)
Sourcing products in Asia and managing global D2C logistics for a scaling dropshipping business. 5+ years D2C e-commerce, sourcing, and supplier management experience required. Full operational responsibility, automation investment, and 100% remote work.
Requirements
- At least 5 years D2C e-commerce, supply chain, or operations experience
- High experience in sourcing and supplier communication (Asia)
- Enforce quality and pricing targets
- Successfully worked with fulfillment providers (3PL)
- Successfully worked with customer service agencies
- Manage fulfillment providers and customer service agencies using KPIs
- Confident using e-commerce systems
- Make decisions based on solid data analysis
- Fluent German
- Fluent English
- Mandarin skills are a strong plus
Tasks
- Source new products in Asia
- Negotiate with suppliers firmly and fairly
- Ensure quality control for sourced products
- Strategically develop suppliers in China
- Manage the entire logistics chain
- Oversee 3PL partners
- Monitor lead times
- Optimize return processes
- Negotiate freight and shipping contracts
- Set up customer service operations
- Manage external customer service agency
- Develop quality standards and guidelines
- Analyze delivery times, returns, costs, and service metrics
- Identify and address inefficiencies
- Implement process improvements
- Identify manual bottlenecks in operations
- Define automation requirements with tech team
- Ensure day-to-day operations run smoothly
- Take full ownership of global supply chain
- Continuously optimize customer experience
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Chinese – Basic
Tools & Technologies
- D2C e-commerce
- Shopify Plus
- Xentral
Benefits
Purpose-Driven Work
- Full operational responsibility
Other Benefits
- Automation investment
- Work from Munich office
- Focus on KPIs
- Shape operational structures
Flexible Working
- 100% remote work
- Work from anywhere in Germany
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Senior E-Commerce Operations Manager – D2C & Global Supply Chain(m/w/x)
Sourcing products in Asia and managing global D2C logistics for a scaling dropshipping business. 5+ years D2C e-commerce, sourcing, and supplier management experience required. Full operational responsibility, automation investment, and 100% remote work.
Requirements
- At least 5 years D2C e-commerce, supply chain, or operations experience
- High experience in sourcing and supplier communication (Asia)
- Enforce quality and pricing targets
- Successfully worked with fulfillment providers (3PL)
- Successfully worked with customer service agencies
- Manage fulfillment providers and customer service agencies using KPIs
- Confident using e-commerce systems
- Make decisions based on solid data analysis
- Fluent German
- Fluent English
- Mandarin skills are a strong plus
Tasks
- Source new products in Asia
- Negotiate with suppliers firmly and fairly
- Ensure quality control for sourced products
- Strategically develop suppliers in China
- Manage the entire logistics chain
- Oversee 3PL partners
- Monitor lead times
- Optimize return processes
- Negotiate freight and shipping contracts
- Set up customer service operations
- Manage external customer service agency
- Develop quality standards and guidelines
- Analyze delivery times, returns, costs, and service metrics
- Identify and address inefficiencies
- Implement process improvements
- Identify manual bottlenecks in operations
- Define automation requirements with tech team
- Ensure day-to-day operations run smoothly
- Take full ownership of global supply chain
- Continuously optimize customer experience
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Chinese – Basic
Tools & Technologies
- D2C e-commerce
- Shopify Plus
- Xentral
Benefits
Purpose-Driven Work
- Full operational responsibility
Other Benefits
- Automation investment
- Work from Munich office
- Focus on KPIs
- Shape operational structures
Flexible Working
- 100% remote work
- Work from anywhere in Germany
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Snapbuy
Industry
Retail
Description
Snapbuy is scaling its international D2C dropshipping business, aiming for high efficiency through smart processes and system automation.
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