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SNSnapbuy

Senior E-Commerce Operations Manager – D2C & Global Supply Chain(m/w/x)

München
Full-timeWith Home OfficeSenior

Sourcing products in Asia and managing global D2C logistics for a scaling dropshipping business. 5+ years D2C e-commerce, sourcing, and supplier management experience required. Full operational responsibility, automation investment, and 100% remote work.

Requirements

  • At least 5 years D2C e-commerce, supply chain, or operations experience
  • High experience in sourcing and supplier communication (Asia)
  • Enforce quality and pricing targets
  • Successfully worked with fulfillment providers (3PL)
  • Successfully worked with customer service agencies
  • Manage fulfillment providers and customer service agencies using KPIs
  • Confident using e-commerce systems
  • Make decisions based on solid data analysis
  • Fluent German
  • Fluent English
  • Mandarin skills are a strong plus

Tasks

  • Source new products in Asia
  • Negotiate with suppliers firmly and fairly
  • Ensure quality control for sourced products
  • Strategically develop suppliers in China
  • Manage the entire logistics chain
  • Oversee 3PL partners
  • Monitor lead times
  • Optimize return processes
  • Negotiate freight and shipping contracts
  • Set up customer service operations
  • Manage external customer service agency
  • Develop quality standards and guidelines
  • Analyze delivery times, returns, costs, and service metrics
  • Identify and address inefficiencies
  • Implement process improvements
  • Identify manual bottlenecks in operations
  • Define automation requirements with tech team
  • Ensure day-to-day operations run smoothly
  • Take full ownership of global supply chain
  • Continuously optimize customer experience

Work Experience

  • 5 - 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent
  • ChineseBasic

Tools & Technologies

  • D2C e-commerce
  • Shopify Plus
  • Xentral

Benefits

Purpose-Driven Work

  • Full operational responsibility

Other Benefits

  • Automation investment
  • Work from Munich office
  • Focus on KPIs
  • Shape operational structures

Flexible Working

  • 100% remote work
  • Work from anywhere in Germany
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Snapbuy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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