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(Senior) Business Process Consultant & Solution Architect Microsoft 365 - Service(m/w/x)
Designing and implementing Microsoft Dynamics 365 service solutions with AI integration. Deep understanding of CRM AI/ML and service processes required. Flexible hybrid work, pension schemes.
Requirements
- Project experience in Microsoft Dynamics 365 (Customer Service/Field Service/Contact Centre)
- In-depth understanding of AI/ML in CRM (Copilot, Azure AI, Power Platform)
- Deep understanding of service processes, system architectures, and optimisation potential
- Enthusiasm for new technologies and meaningful integration
- High commitment, teamwork, confident and professional manner
- Fluency in spoken and written German and English
- Willingness to undertake moderate business travel
Tasks
- Design and implement scalable service solutions using Microsoft Dynamics 365
- Integrate AI functions like Microsoft Copilot, Azure OpenAI, and Predictive Analytics
- Ensure seamless embedding of innovative technologies in solutions
- Bear technical responsibility for end-to-end solutions, including system integration, data strategy, and security
- Support clients throughout the project cycle from requirements analysis to go-live
- Facilitate workshops and adapt complex concepts to specific audiences
- Develop sustainable service strategies for long-term client process transformation
- Contribute to the development of the Microsoft competence portfolio
- Mentor and support knowledge transfer within the team
- Participate in pre-sales activities, preparing quotations and designing solutions
- Drive new technologies and AI trends in the service sector
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- Microsoft Dynamics 365
- Customer Service
- Field Service
- Contact Centre
- AI/ML
- Copilot
- Azure AI
- Power Platform
- CRM
Benefits
Flexible Working
- Flexible working hours
- Remote work
- Hybrid work
Other Benefits
- On-site work
- Company loans
- Dedicated team
- Adequate accommodations for applicants with disabilities
Retirement Plans
- Pension schemes
Healthcare & Fitness
- Health initiatives
Company Bike
- Company bicycles
Startup Environment
- Innovative working environment
- Forward-looking working environment
Diverse Work
- Digitalisation topics
- AI topics
- Opportunities for creative problem-solving
Learning & Development
- Personal development
- Professional development
- Certifications
- Microsoft Learning Paths
Purpose-Driven Work
- Opportunities for personal responsibility
Career Advancement
- Opportunities for professional growth
Informal Culture
- Short lines of communication
- Supportive team
- Strong team
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- ORBISFull-timeWith HomeofficeSeniorSaarbrücken
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(Senior) Business Process Consultant & Solution Architect Microsoft 365 - Service(m/w/x)
Designing and implementing Microsoft Dynamics 365 service solutions with AI integration. Deep understanding of CRM AI/ML and service processes required. Flexible hybrid work, pension schemes.
Requirements
- Project experience in Microsoft Dynamics 365 (Customer Service/Field Service/Contact Centre)
- In-depth understanding of AI/ML in CRM (Copilot, Azure AI, Power Platform)
- Deep understanding of service processes, system architectures, and optimisation potential
- Enthusiasm for new technologies and meaningful integration
- High commitment, teamwork, confident and professional manner
- Fluency in spoken and written German and English
- Willingness to undertake moderate business travel
Tasks
- Design and implement scalable service solutions using Microsoft Dynamics 365
- Integrate AI functions like Microsoft Copilot, Azure OpenAI, and Predictive Analytics
- Ensure seamless embedding of innovative technologies in solutions
- Bear technical responsibility for end-to-end solutions, including system integration, data strategy, and security
- Support clients throughout the project cycle from requirements analysis to go-live
- Facilitate workshops and adapt complex concepts to specific audiences
- Develop sustainable service strategies for long-term client process transformation
- Contribute to the development of the Microsoft competence portfolio
- Mentor and support knowledge transfer within the team
- Participate in pre-sales activities, preparing quotations and designing solutions
- Drive new technologies and AI trends in the service sector
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- Microsoft Dynamics 365
- Customer Service
- Field Service
- Contact Centre
- AI/ML
- Copilot
- Azure AI
- Power Platform
- CRM
Benefits
Flexible Working
- Flexible working hours
- Remote work
- Hybrid work
Other Benefits
- On-site work
- Company loans
- Dedicated team
- Adequate accommodations for applicants with disabilities
Retirement Plans
- Pension schemes
Healthcare & Fitness
- Health initiatives
Company Bike
- Company bicycles
Startup Environment
- Innovative working environment
- Forward-looking working environment
Diverse Work
- Digitalisation topics
- AI topics
- Opportunities for creative problem-solving
Learning & Development
- Personal development
- Professional development
- Certifications
- Microsoft Learning Paths
Purpose-Driven Work
- Opportunities for personal responsibility
Career Advancement
- Opportunities for professional growth
Informal Culture
- Short lines of communication
- Supportive team
- Strong team
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ORBIS
Industry
Consulting
Description
Das Unternehmen ist ein international tätiges Software- und Business Consulting-Unternehmen, das auf die Lösungen der Marktführer SAP und Microsoft fokussiert ist.
Not a perfect match?
- ORBIS
(Senior) Business Process Consultant & Solution Architect Microsoft 365(m/w/x)
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