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AVAvomind

Senior Account Manager - Publishing Solutions(m/w/x)

Berlin
Full-timeOn-siteSenior
AI/ML

Strategic account leadership for publishing software in Germany. Deep publishing workflow or ERP system understanding required. Company car for private use.

Requirements

  • Proven track record in account management or customer success
  • Experience in publishing or software industry
  • Deep understanding of publishing workflows or ERP systems
  • Success in managing strategic client relationships
  • Driving revenue growth
  • Experience navigating complex, multi-stakeholder environments
  • Strategic thinking
  • Strong analytical capabilities
  • Business acumen
  • Exceptional communication skills
  • Articulating complex technical concepts as business value
  • Fluent German
  • English proficiency
  • Advanced MS Office suite proficiency
  • SQL/database knowledge for technical discussions
  • Driver's license
  • Leveraging AI tools and innovative techniques

Tasks

  • Lead strategic customer partnerships in Germany
  • Drive growth across the German publishing market
  • Manage a portfolio of key German accounts
  • Serve as the primary strategic partner to clients
  • Own the customer journey from onboarding to expansion
  • Understand clients' business objectives at the executive level
  • Develop account strategies aligning solutions with client goals
  • Identify opportunities for growth and optimization
  • Provide strategic advisory to clients
  • Guide clients through complex configuration needs
  • Analyze complex business and technical queries
  • Ensure seamless adoption of new capabilities
  • Conduct strategic account planning
  • Lead business reviews with clients
  • Manage contract renewals
  • Drive expansion opportunities
  • Lead complex implementations
  • Facilitate feature adoptions
  • Coordinate cross-functional teams for client outcomes
  • Act as the customer's voice within the organization

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • ERP systems
  • MS Office suite
  • SQL
  • AI tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avomind and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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