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Aircall
13d ago

Scale Customer Engineer, DACH Market(m/w/x)

Berlin
Full-timeWith Home OfficeJunior
AI/ML

Description

In this role, you will lead engaging onboarding webinars and provide personalized support to ensure customers quickly adopt Aircall's features. Proactive monitoring and collaboration with teams will enhance the customer experience and streamline their journey.

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Requirements

  • •Customer orientation
  • •Clear and confident communication
  • •Comfort with group onboarding and 1:1 conversations
  • •Focus on simplifying concepts for customers
  • •Execution excellence
  • •Highly organized with session management skills
  • •Excellent documentation and CRM hygiene
  • •Reliability in following structured processes
  • •Technical learning ability
  • •Quick learning of SaaS product configurations
  • •Comfort with experimentation and testing
  • •Confidence in translating product knowledge
  • •Data and tool fluency
  • •Use of health scores and dashboards
  • •Proficiency with CRMs and onboarding tools
  • •Understanding of onboarding impact measurement
  • •Commercial awareness
  • •Recognition of onboarding influence on renewals
  • •Ability to spot early risk signals
  • •Comfort in supporting value conversations
  • •Collaboration and influence skills
  • •Smooth collaboration with AMs and Support
  • •Sharing insights to improve onboarding content
  • •Positive and constructive partnership
  • •1–3 years in a customer-facing SaaS role
  • •Experience interacting with customers regularly
  • •Comfort managing multiple customers
  • •Confidence in presenting over video
  • •Familiarity with CRM and ticketing tools
  • •Motivation to help customers adopt technology

Work Experience

1 - 3 years

Tasks

  • •Deliver onboarding webinars for SMB/Core customers
  • •Assist customers with basic configuration during ad-hoc calls
  • •Provide best-practice guidance for early setup blockers
  • •Monitor customer portfolio health and usage signals weekly
  • •Conduct targeted outreach to ensure customer progress
  • •Serve as a technical guide for Account Managers
  • •Explain workflows and product configurations clearly
  • •Coordinate customer escalations with Support and Product teams
  • •Maintain consistent updates and aligned expectations during issues
  • •Collaborate with cross-functional teams to enhance onboarding
  • •Share insights to improve onboarding content and resources

Tools & Technologies

CRM systemsonboarding toolscustomer success platformswebinar toolsticketing toolsvirtual meeting tools

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Work-life balance

Learning & Development

  • •Fast-learning environment

Informal Culture

  • •Strong team spirit
  • •Cosmopolitan and multicultural mindset
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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