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SAP Service Manager FI/CO(m/w/x)
In this role, you will ensure smooth global business operations by providing application support for ERP systems, managing change requests, and facilitating communication between key users and third-party providers. Your daily responsibilities will include tracking changes, monitoring KPIs, and addressing escalations to maintain efficient operations.
Requirements
- Bachelor’s Degree or equivalent in Information Technology or computer science related field
- Profound experience in SAP Service Management, specifically in SAP FI/CO modules
- Expert in SAP FI/CO module(s)
- Experience with CRM or BI applications
- Experience with ancillary systems (FIS, Ariba, Fiori, Paymetrics, Vertex)
- Excellent team player and communicator
- Ability to work in a fast paced environment
- Excellent English language skills in spoken and written form
- Ability to understand and adapt to various business needs
- Openness to share knowledge
Tasks
- Provide global application support for ERP and ancillary systems
- Manage ERP and ServiceNow tickets and change requests
- Plan, implement, budget, and report on minor and emergency changes
- Track changes and development efforts across various systems
- Resolve incidents and changes that third-party support cannot address
- Approve change requests as a Change Manager
- Ensure change documents are completed and formatted correctly
- Monitor KPIs within the respective modules
- Facilitate communication between Key Users and third-party support
- Moderate SAP Key User meetings for assigned modules
- Support the creation of SLA reports
- Take action during escalations of unresolved incidents or changes and inform stakeholders
Education
Languages
Tools & Technologies
- Merz Pharma GmbH Co. KGaAFull-timeOn-siteManagementFrankfurt am Main
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SAP Service Manager FI/CO(m/w/x)
In this role, you will ensure smooth global business operations by providing application support for ERP systems, managing change requests, and facilitating communication between key users and third-party providers. Your daily responsibilities will include tracking changes, monitoring KPIs, and addressing escalations to maintain efficient operations.
Requirements
- Bachelor’s Degree or equivalent in Information Technology or computer science related field
- Profound experience in SAP Service Management, specifically in SAP FI/CO modules
- Expert in SAP FI/CO module(s)
- Experience with CRM or BI applications
- Experience with ancillary systems (FIS, Ariba, Fiori, Paymetrics, Vertex)
- Excellent team player and communicator
- Ability to work in a fast paced environment
- Excellent English language skills in spoken and written form
- Ability to understand and adapt to various business needs
- Openness to share knowledge
Tasks
- Provide global application support for ERP and ancillary systems
- Manage ERP and ServiceNow tickets and change requests
- Plan, implement, budget, and report on minor and emergency changes
- Track changes and development efforts across various systems
- Resolve incidents and changes that third-party support cannot address
- Approve change requests as a Change Manager
- Ensure change documents are completed and formatted correctly
- Monitor KPIs within the respective modules
- Facilitate communication between Key Users and third-party support
- Moderate SAP Key User meetings for assigned modules
- Support the creation of SLA reports
- Take action during escalations of unresolved incidents or changes and inform stakeholders
Education
Languages
Tools & Technologies
About the Company
Getinge Holding B.V. & Co. KG
Industry
Healthcare
Description
Getinge provides hospitals and life science institutions with products and solutions to improve clinical results and optimize workflows.
- Merz Pharma GmbH Co. KGaA
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Full-timeOn-siteExperiencedFrankfurt am Main