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ACAccelleron

Sales Customer Support Specialist(m/w/x)

Baden
Full-timeOn-siteExperienced

Order processing and customer support for turbocharger and digital solutions in marine and energy sectors. Several years of professional experience and German/English language skills required. Smart working, childcare support, and flexible model.

Requirements

  • Commercial or technical apprenticeship, preferably with bachelor’s degree in economics or related field
  • Several years of professional experience
  • German and English language skills required, other languages advantageous
  • Experience in order processing SAP R/3 SD Module & preferable in S4Hana
  • Interest in technology, particularly turbochargers
  • Ability to manage multiple tasks and set priorities
  • Results oriented with problem-solving skills in ambiguous situations
  • Strong cross-function coordination and interpersonal communication skills, teamwork spirit required
  • Self-motivated personality
  • Excellent written, verbal communication and presentation skills
  • Advance knowledge of MS Excel preferable
  • Advance knowledge of Power BI Reports preferable

Tasks

  • Act as first point of contact for customers
  • Ensure smooth and positive order-to-cash experience
  • Import monthly customer forecasts into SAP system
  • Enter customer orders accurately in SAP
  • Collaborate with logistics team for timely deliveries
  • Monitor and follow up on delivery schedules
  • Update and maintain customer platforms
  • Build strong relationships with customers and internal teams
  • Handle customer complaints and carrier claims professionally
  • Communicate order progress and solve issues proactively
  • Coordinate transport orders with forwarders via EDI
  • Prepare customs and shipping documents
  • Analyze data to improve service and efficiency
  • Contribute to continuous improvement initiatives
  • Track and resolve outstanding customer payments

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • GermanNative
  • EnglishNative
  • otherBasic

Tools & Technologies

  • SAP R/3 SD Module
  • S4Hana
  • MS Excel
  • Power BI Reports

Benefits

Free or Subsidized Food

  • Canteen

Childcare

  • Childcare

Modern Office

  • Modern office

Flexible Working

  • Smart working
  • Flexible working model

More Vacation Days

  • Attractive holiday plans

Mental Health Support

  • Employee Assistance Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Accelleron and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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