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GLGlobal Blue

Refund Assistant(m/w/x)

Berlin
Full-timeOn-siteJunior

In this role, you will ensure seamless tax-free shopping experiences by processing refunds and managing transactions while maintaining high security standards and professional customer service.

Requirements

  • Fluency in German and English
  • Positive attitude and teamwork skills
  • Customer-facing experience
  • Solution-oriented work approach
  • Experience with Microsoft Office programs
  • Stress resistance
  • Ideally 1-2 years customer service experience

Tasks

  • Verify tax-free forms for completeness
  • Check traveler eligibility for tax refunds
  • Process cash and cashless customer transactions
  • Issue payment refunds following company guidelines
  • Use specialized internal software and MS Office
  • Implement fraud prevention and security measures
  • Prepare daily closings and financial statements
  • Manage and monitor counter cash balances
  • Support payment error recovery and prevention projects
  • Maintain professional interactions with customers

Work Experience

1 - 2 years

Education

Compulsory education

Languages

GermanBusiness FluentEnglishBusiness Fluent

Tools & Technologies

Microsoft Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Global Blue and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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