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SEServiceNow

Program Director - Professional Services - German Speaking(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML

Strategic program leadership for AI-enhanced SaaS platform implementation across Fortune 500 clients. Extensive ServiceNow and multi-million dollar program oversight required. Focus on AI integration and platform storytelling.

Requirements

  • Leveraging or critically thinking about AI integration
  • Extensive experience with SaaS platforms, especially ServiceNow
  • Articulate compelling Platform Story and ServiceNow business challenges
  • Oversight for multi-million dollar, multi-project programs
  • Enabling AI and automation adoption and integration
  • Supporting customers through business transformations (OCM)
  • Strong financial acumen, program budgeting, forecasting
  • Excellent communication, negotiation, stakeholder management
  • Project Management certification (PgMP, MSP) or Agile/Scrum/SAFe experience

Tasks

  • Set strategic direction for complex programs
  • Align programs with business goals and customer value
  • Oversee Program Managers and Project Managers
  • Ensure consistent delivery with standards and best practices
  • Implement robust risk, change, resource, and financial management processes
  • Build strong relationships with executives, partners, and customers
  • Provide executive-level updates and act as a trusted advisor
  • Foster a high-performance, collaborative team culture
  • Assess skills required for successful outcomes
  • Collaborate with Customer Success for measurable business outcomes
  • Establish comprehensive Program Governance
  • Support pre-sales by shaping solutions and proposals
  • Assess delivery risks for large opportunities
  • Lead program structure and governance efforts
  • Champion AI-driven delivery methodologies

Work Experience

  • 15 years

Education

  • Vocational certification

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • AI
  • SaaS
  • ServiceNow
  • Agile
  • Scrum
  • SAFe
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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