Ashby
Product Support Specialist - EMEA(m/w/x)
Full-timeRemoteExperienced
Berlin
from 21,000 - 31,000 / year
New Job?Nejo!
Your personal AI career agent
Troubleshooting and resolving technical issues for enterprise hiring software. Strong understanding of software applications and internet protocols required. 10-year exercise window for stock options, unlimited PTO.
Requirements
- Strong understanding of software applications
- Strong understanding of Internet protocols
- Strong understanding of troubleshooting
- Automation via scripting
- Excellent verbal communication skills
- Excellent written communication skills
- Ability to explain technical concepts to non-technical users
- Detail-oriented documentation
- Consolidating relevant information for issue reporting
- Passion for delivering outstanding customer service
- Commitment to positive customer experience
- Effective team collaboration
- Ability to work independently
- Proactive problem-solving approach
- Comfortable in dynamic environments
- Adaptability to product updates
- Adaptability to process improvements
- Strong technical background
- Experience in API integrations
- Enjoyment of solving complex problems
- Analyzing logs and code
- Passion for helping customers
- Providing top-notch support experience
- Excellent communication skills
- Conveying technical information clearly
- Thriving in collaborative environments
- Working closely with engineering teams
- Proactive nature
- Detail-oriented nature
- Seeking process improvements
- Self-starter mentality
Tasks
- Diagnose and resolve technical issues
- Ensure high customer satisfaction
- Investigate and resolve technical issues
- Identify patterns in customer inquiries
- Drive product improvement
- Enable Support team on technical concepts
- Leverage knowledge of integrations and platforms
- Address customer inquiries on system integrations
- Handle data flow and product functionality questions
- Contribute to documentation and enablement strategy
- Collaborate with Engineering on complex issues
- Develop deep technical understanding of Ashby
- Support diagnosis of technical issues
- Drive timely and effective resolutions
- Troubleshoot and resolve complex integration issues
- Recommend product enhancements
- Streamline integration processes
- Provide exceptional customer service
- Work closely with Engineering to escalate issues
- Share insights for product improvement
- Create and maintain detailed documentation
- Document support processes and solutions
- Gather and analyze customer feedback
- Relay feedback to engineering team
- Inform product development and enhancements
- Share knowledge with Support Team
- Create holistic understanding of the platform
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- scripting
Benefits
Competitive Pay
- Competitive salary
- Competitive equity
- 10-year exercise window for stock options
More Vacation Days
- Unlimited PTO
- Four weeks recommended PTO
Generous Parental Leave
- Twelve weeks fully paid family leave (US)
Modern Equipment
- Generous equipment budget
Additional Allowances
- Generous software budget
- Generous office furniture budget
- $100/month education budget
Learning & Development
- Manager approval for expensive education items
Healthcare & Fitness
- Top-notch health insurance for dependents (US)
- All health insurance premiums covered (US)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Merge API
Technical Support Engineer(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Ashby
Senior Product Engineer(m/w/x)
Full-timeRemoteSeniorBerlin - Ashby
Solutions Engineer - DACH(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - n8n
Senior Product Engineer (TS/NodeJS/Vue)(m/w/x)
Full-timeRemoteSeniorBerlin
Troubleshooting and resolving technical issues for enterprise hiring software. Strong understanding of software applications and internet protocols required. 10-year exercise window for stock options, unlimited PTO.
Requirements
- Strong understanding of software applications
- Strong understanding of Internet protocols
- Strong understanding of troubleshooting
- Automation via scripting
- Excellent verbal communication skills
- Excellent written communication skills
- Ability to explain technical concepts to non-technical users
- Detail-oriented documentation
- Consolidating relevant information for issue reporting
- Passion for delivering outstanding customer service
- Commitment to positive customer experience
- Effective team collaboration
- Ability to work independently
- Proactive problem-solving approach
- Comfortable in dynamic environments
- Adaptability to product updates
- Adaptability to process improvements
- Strong technical background
- Experience in API integrations
- Enjoyment of solving complex problems
- Analyzing logs and code
- Passion for helping customers
- Providing top-notch support experience
- Excellent communication skills
- Conveying technical information clearly
- Thriving in collaborative environments
- Working closely with engineering teams
- Proactive nature
- Detail-oriented nature
- Seeking process improvements
- Self-starter mentality
Tasks
- Diagnose and resolve technical issues
- Ensure high customer satisfaction
- Investigate and resolve technical issues
- Identify patterns in customer inquiries
- Drive product improvement
- Enable Support team on technical concepts
- Leverage knowledge of integrations and platforms
- Address customer inquiries on system integrations
- Handle data flow and product functionality questions
- Contribute to documentation and enablement strategy
- Collaborate with Engineering on complex issues
- Develop deep technical understanding of Ashby
- Support diagnosis of technical issues
- Drive timely and effective resolutions
- Troubleshoot and resolve complex integration issues
- Recommend product enhancements
- Streamline integration processes
- Provide exceptional customer service
- Work closely with Engineering to escalate issues
- Share insights for product improvement
- Create and maintain detailed documentation
- Document support processes and solutions
- Gather and analyze customer feedback
- Relay feedback to engineering team
- Inform product development and enhancements
- Share knowledge with Support Team
- Create holistic understanding of the platform
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- scripting
Benefits
Competitive Pay
- Competitive salary
- Competitive equity
- 10-year exercise window for stock options
More Vacation Days
- Unlimited PTO
- Four weeks recommended PTO
Generous Parental Leave
- Twelve weeks fully paid family leave (US)
Modern Equipment
- Generous equipment budget
Additional Allowances
- Generous software budget
- Generous office furniture budget
- $100/month education budget
Learning & Development
- Manager approval for expensive education items
Healthcare & Fitness
- Top-notch health insurance for dependents (US)
- All health insurance premiums covered (US)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ashby
Industry
IT
Description
The company is in the talent acquisition software business, running the end-to-end hiring process through its own platform.
Not a perfect match?
- Ashby
Product Support Specialist - EMEA(m/w/x)
Full-timeRemoteExperiencedBerlinfrom 21,000 - 31,000 / year - Merge API
Technical Support Engineer(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Ashby
Senior Product Engineer(m/w/x)
Full-timeRemoteSeniorBerlin - Ashby
Solutions Engineer - DACH(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - n8n
Senior Product Engineer (TS/NodeJS/Vue)(m/w/x)
Full-timeRemoteSeniorBerlin