GROPYUS
Head of Product - Data & AI(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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SUSunday Natural
Product Manager AI & Customer Experience(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Defining AI-driven customer service vision and automation roadmap for natural products manufacturer. Conversational AI and LLM expertise required. 28 days PTO, company bike rental.
Requirements
- 2+ years digital product management experience
- Proven track record in CX, platform, or automation-driven products
- Strong technical understanding of AI systems
- Specific knowledge of Conversational AI, LLMs, data-driven decisioning
- Hands-on experience in AI systems (plus)
- Proven track record translating complex business goals
- Scalable digital product development
- Experience in cross-functional environments
- Collaboration across tech, operations, marketing, commercial teams
- Highly analytical mindset
- KPI-driven mindset
- Passion for experimentation
- Continuous process optimization
- Resilience in transformation environments
- Ability to navigate ambiguity
- Deliver results under high expectations
- Experience with CS platforms like Zendesk (ideally, not must)
Tasks
- Define product vision for AI-enabled customer service
- Lead transition to automation-first service model
- Drive efficiency with AI in customer service
- Turn customer service into retention and revenue engine
- Define and execute roadmap for AI-enabled service models
- Ensure seamless transitions between automated systems and human escalation
- Partner with Operations and Engineering to implement tooling
- Continuously refine service tooling and AI systems
- Maximize efficiency of service tooling and AI systems
- Own reporting of key success metrics
- Own improvement of key success metrics
- Report on containment rates
- Report on automation coverage
- Report on CSAT
- Act as central interface between CS, IT, Data, and Chief Digital Officer
- Drive internal adoption and trust in AI
- Enable clear feedback loops
- Scale automation capabilities at high velocity
- Maintain focus on reliability
- Maintain focus on compliance
- Maintain focus on customer experience
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI systems
- Conversational AI
- LLMs
- Zendesk
Benefits
Corporate Discounts
- Product discount
- Discounts on brands (Flaconi, Bosch, Apple, Expedia)
More Vacation Days
- 28 days paid time off
- Up to 5 days off between Christmas and New Year
Healthcare & Fitness
- Urban Sports Club membership
Company Bike
- Swapfiets bike rental
Public Transport Subsidies
- Deutschlandticket subsidy
Flexible Working
- Hybrid work model
- Up to two home office days per week
Workation & Sabbatical
- Up to two weeks per year working from abroad
Startup Environment
- Ownership and room for initiatives
Other Benefits
- Opportunity to contribute expertise
Purpose-Driven Work
- Opportunity to implement ideas
Snacks & Drinks
- Organic teas and superfoods
- Tea and office parties
Team Events
- Christmas and summer feasts
- Influencer events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunday Natural and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSunday Natural
Product Manager AI & Customer Experience(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Defining AI-driven customer service vision and automation roadmap for natural products manufacturer. Conversational AI and LLM expertise required. 28 days PTO, company bike rental.
Requirements
- 2+ years digital product management experience
- Proven track record in CX, platform, or automation-driven products
- Strong technical understanding of AI systems
- Specific knowledge of Conversational AI, LLMs, data-driven decisioning
- Hands-on experience in AI systems (plus)
- Proven track record translating complex business goals
- Scalable digital product development
- Experience in cross-functional environments
- Collaboration across tech, operations, marketing, commercial teams
- Highly analytical mindset
- KPI-driven mindset
- Passion for experimentation
- Continuous process optimization
- Resilience in transformation environments
- Ability to navigate ambiguity
- Deliver results under high expectations
- Experience with CS platforms like Zendesk (ideally, not must)
Tasks
- Define product vision for AI-enabled customer service
- Lead transition to automation-first service model
- Drive efficiency with AI in customer service
- Turn customer service into retention and revenue engine
- Define and execute roadmap for AI-enabled service models
- Ensure seamless transitions between automated systems and human escalation
- Partner with Operations and Engineering to implement tooling
- Continuously refine service tooling and AI systems
- Maximize efficiency of service tooling and AI systems
- Own reporting of key success metrics
- Own improvement of key success metrics
- Report on containment rates
- Report on automation coverage
- Report on CSAT
- Act as central interface between CS, IT, Data, and Chief Digital Officer
- Drive internal adoption and trust in AI
- Enable clear feedback loops
- Scale automation capabilities at high velocity
- Maintain focus on reliability
- Maintain focus on compliance
- Maintain focus on customer experience
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI systems
- Conversational AI
- LLMs
- Zendesk
Benefits
Corporate Discounts
- Product discount
- Discounts on brands (Flaconi, Bosch, Apple, Expedia)
More Vacation Days
- 28 days paid time off
- Up to 5 days off between Christmas and New Year
Healthcare & Fitness
- Urban Sports Club membership
Company Bike
- Swapfiets bike rental
Public Transport Subsidies
- Deutschlandticket subsidy
Flexible Working
- Hybrid work model
- Up to two home office days per week
Workation & Sabbatical
- Up to two weeks per year working from abroad
Startup Environment
- Ownership and room for initiatives
Other Benefits
- Opportunity to contribute expertise
Purpose-Driven Work
- Opportunity to implement ideas
Snacks & Drinks
- Organic teas and superfoods
- Tea and office parties
Team Events
- Christmas and summer feasts
- Influencer events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunday Natural and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sunday Natural
Industry
Food
Description
The company produces high-quality natural health supplements and is committed to ecological responsibility.
Not a perfect match?
- GROPYUS
Head of Product - Data & AI(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - 4flow SE
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Full-timeWith HomeofficeSeniorBerlin - 1KOMMA5°
Product Manager - Customer Hub(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Hamburg, München - Seven Senders
Senior Technical Product Manager - AI & Automation(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Bridgemaker GmbH
Senior Produkt Manager(m/w/x)
Full-timeWith HomeofficeSeniorBerlin