METRO Markets GmbH
E-Commerce Seller Performance Manager, German Market(m/w/x)
Full-timeWith HomeofficeExperienced
Düsseldorf
New Job?Nejo!
Your personal AI career agent
MEMETRO Markets GmbH
Process and Training Manager DE & NL(m/w/x)
Düsseldorf
Full-timeWith Home Office
Nejo AI Summary
Managing customer service process improvements for a B2B commerce platform, maintaining customer portal content. C1 German skills and Power BI know-how required. Flexible working hours, flexible home office policy.
Requirements
- Process management and mapping capabilities
- Strong analytical and organizational skills
- Power BI know how
- Excellent English communication skills
- C1 level German skills
- Dutch language skills as a plus
- Willingness to travel within Europe
Tasks
- Manage customer service projects from end to end
- Identify and implement process improvement potentials independently
- Report on project status and progress
- Create and align processes to resolve customer inquiries
- Maintain content in the customer portal and internal systems
- Monitor and evaluate customer service and training effectiveness
- Collaborate with stakeholders to improve contact center performance
- Oversee the development of diverse training materials
- Conduct train-the-trainer sessions and refreshers
- Develop and update training materials continuously
- Act as the primary contact for process and coaching questions
- Coordinate with interfaces to document service-relevant information
- Ensure adherence to documentation and process standards
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
- Dutch – Basic
Tools & Technologies
- Power BI
Benefits
Flexible Working
- Flexible working hours
- Hybrid working
- Flexible home office policy
Startup Environment
- Innovative product
- Agile environment
Career Advancement
- Exciting career opportunities
Informal Culture
- International environment
More Vacation Days
- 30 days of vacation
Other Benefits
- METRO Group support
- TechTalks
Public Transport Subsidies
- Discounted Metro Card
Corporate Discounts
- Company discounts
Company Bike
- JobRad for commuting
Healthcare & Fitness
- Health and wellbeing support
Additional Allowances
- Language courses subsidy
Bonuses & Incentives
- Attractive referral program
Team Events
- Team events
- MeetUps
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- DKV Mobility
Manager Process Excellence(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - DKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - DKV Mobility
Project Manager PMO(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedRatingen - DKV Mobility
Manager Customer Operations Toll(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen
MEMETRO Markets GmbH
Process and Training Manager DE & NL(m/w/x)
Düsseldorf
Full-timeWith Home Office
Nejo AI Summary
Managing customer service process improvements for a B2B commerce platform, maintaining customer portal content. C1 German skills and Power BI know-how required. Flexible working hours, flexible home office policy.
Requirements
- Process management and mapping capabilities
- Strong analytical and organizational skills
- Power BI know how
- Excellent English communication skills
- C1 level German skills
- Dutch language skills as a plus
- Willingness to travel within Europe
Tasks
- Manage customer service projects from end to end
- Identify and implement process improvement potentials independently
- Report on project status and progress
- Create and align processes to resolve customer inquiries
- Maintain content in the customer portal and internal systems
- Monitor and evaluate customer service and training effectiveness
- Collaborate with stakeholders to improve contact center performance
- Oversee the development of diverse training materials
- Conduct train-the-trainer sessions and refreshers
- Develop and update training materials continuously
- Act as the primary contact for process and coaching questions
- Coordinate with interfaces to document service-relevant information
- Ensure adherence to documentation and process standards
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
- Dutch – Basic
Tools & Technologies
- Power BI
Benefits
Flexible Working
- Flexible working hours
- Hybrid working
- Flexible home office policy
Startup Environment
- Innovative product
- Agile environment
Career Advancement
- Exciting career opportunities
Informal Culture
- International environment
More Vacation Days
- 30 days of vacation
Other Benefits
- METRO Group support
- TechTalks
Public Transport Subsidies
- Discounted Metro Card
Corporate Discounts
- Company discounts
Company Bike
- JobRad for commuting
Healthcare & Fitness
- Health and wellbeing support
Additional Allowances
- Language courses subsidy
Bonuses & Incentives
- Attractive referral program
Team Events
- Team events
- MeetUps
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
METRO Markets GmbH
Industry
Retail
Description
The company creates a platform for B2B commerce, enabling business owners worldwide to focus on their core activities.
Not a perfect match?
- METRO Markets GmbH
E-Commerce Seller Performance Manager, German Market(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf - DKV Mobility
Manager Process Excellence(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - DKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - DKV Mobility
Project Manager PMO(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedRatingen - DKV Mobility
Manager Customer Operations Toll(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen