finbyte GmbH
Senior Program Manager(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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ZEZendesk
Principal Technical Program Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Initiating and executing complex technical programs for customer experience software, ensuring cross-functional delivery against quality bars. Significant experience leading and independently driving multiple complex technical programs required. Work with diverse technical and business teams.
Requirements
- Significant experience leading complex technical programs
- Ability to drive multiple programs independently
- Strength in visioning and planning
- Exceptional execution and quality management
- Strong decision-driving capabilities
- Ability to leverage AI/LLMs for program delivery
- Expertise in data analytics
- High executive presence and stakeholder management
- Strong written and verbal communication skills
- Proficiency with program/delivery tools and practices
- Ability to connect plans across roadmaps/teams
- Experience driving scalable process improvements
- Experience partnering with Directors/VP-level stakeholders
- Deep experience driving OKR-aligned programs
Tasks
- Lead complex technical programs across functions
- Ensure program delivery against milestones
- Ensure program delivery against outcomes
- Ensure program delivery against quality bars
- Initiate, structure, and execute technical programs
- Own program strategy
- Own program structure
- Own program governance
- Drive OKR delivery
- Partner with KR owners and reporters
- Develop and drive the OKR narrative
- Tie supporting programs into a cohesive story
- Ensure OKR progress is measurable
- Ensure OKR progress is visible
- Identify cross-functional dependencies early
- Identify cross-functional friction points early
- Design execution plans for end-to-end impacts
- Reduce delivery risk
- Establish decision-making forums
- Establish operating rhythms
- Establish escalation paths
- Keep senior leaders informed
- Provide clear asks, options, tradeoffs to leaders
- Manage program scope
- Manage critical path
- Manage program risks
- Manage change management
- Ensure risk mitigations are in place
- Facilitate complex alignment
- Facilitate complex decision-making
- Guide groups through ambiguity
- Drive clear program outcomes
- Synthesize fragmented inputs
- Create crisp narratives
- Frame business impact
- Provide decision-ready updates to stakeholders
- Identify program gaps
- Propose better ways of working
- Drive adoption of program improvements
- Drive adoption of process improvements
- Mentor program management peers
- Coach partners on planning
- Coach partners on execution standards
- Coach partners on stakeholder management
- Coach partners on program leadership
- Drive narrative and operating cadence with leaders
- Translate strategy into executable plans
- Ensure high-quality, predictable delivery
- Connect dots across teams and roadmaps
- Ensure seamless cross-team and cross-functional collaboration
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- LLMs
- Jira
- Confluence
- Agile
- Lean
- OKRs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zendesk and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZEZendesk
Principal Technical Program Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Initiating and executing complex technical programs for customer experience software, ensuring cross-functional delivery against quality bars. Significant experience leading and independently driving multiple complex technical programs required. Work with diverse technical and business teams.
Requirements
- Significant experience leading complex technical programs
- Ability to drive multiple programs independently
- Strength in visioning and planning
- Exceptional execution and quality management
- Strong decision-driving capabilities
- Ability to leverage AI/LLMs for program delivery
- Expertise in data analytics
- High executive presence and stakeholder management
- Strong written and verbal communication skills
- Proficiency with program/delivery tools and practices
- Ability to connect plans across roadmaps/teams
- Experience driving scalable process improvements
- Experience partnering with Directors/VP-level stakeholders
- Deep experience driving OKR-aligned programs
Tasks
- Lead complex technical programs across functions
- Ensure program delivery against milestones
- Ensure program delivery against outcomes
- Ensure program delivery against quality bars
- Initiate, structure, and execute technical programs
- Own program strategy
- Own program structure
- Own program governance
- Drive OKR delivery
- Partner with KR owners and reporters
- Develop and drive the OKR narrative
- Tie supporting programs into a cohesive story
- Ensure OKR progress is measurable
- Ensure OKR progress is visible
- Identify cross-functional dependencies early
- Identify cross-functional friction points early
- Design execution plans for end-to-end impacts
- Reduce delivery risk
- Establish decision-making forums
- Establish operating rhythms
- Establish escalation paths
- Keep senior leaders informed
- Provide clear asks, options, tradeoffs to leaders
- Manage program scope
- Manage critical path
- Manage program risks
- Manage change management
- Ensure risk mitigations are in place
- Facilitate complex alignment
- Facilitate complex decision-making
- Guide groups through ambiguity
- Drive clear program outcomes
- Synthesize fragmented inputs
- Create crisp narratives
- Frame business impact
- Provide decision-ready updates to stakeholders
- Identify program gaps
- Propose better ways of working
- Drive adoption of program improvements
- Drive adoption of process improvements
- Mentor program management peers
- Coach partners on planning
- Coach partners on execution standards
- Coach partners on stakeholder management
- Coach partners on program leadership
- Drive narrative and operating cadence with leaders
- Translate strategy into executable plans
- Ensure high-quality, predictable delivery
- Connect dots across teams and roadmaps
- Ensure seamless cross-team and cross-functional collaboration
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- LLMs
- Jira
- Confluence
- Agile
- Lean
- OKRs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zendesk and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zendesk
Industry
IT
Description
Zendesk is pioneering agentic AI for customer experience, powering billions of conversations with brands.
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