Genesys
Technical Account Manager(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main
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GEGenesys Cloud Services Germany GmbH
Principal PS Consultant(m/w/x)
Frankfurt am Main
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Designing AI-powered experience orchestration on Genesys Cloud for enterprise clients. 8+ years relevant consulting experience required. Independence for larger impact, ownership of work.
Requirements
- Bachelor’s degree in Computer Science or equivalent technical experience
- 8+ years relevant professional consulting experience
- 3+ years with Genesys Cloud or similar CX, CRM, AI orchestration platforms
- Advanced understanding of modern cloud concepts and architectures
- Clear and effective communication of technical concepts
- Good experience with diagramming and presentation tools
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Experience designing/implementing AI-powered customer solutions
- Hands-on application development using APIs, JSON, JavaScript
- Understanding of DevOps principles and CI/CD pipelining tools
- Lead large-scale, fast-paced technical projects
- Strong written and verbal communication
- Escalation management skills
- Ability to lead and challenge customers on solution direction
- Business-outcome focused mindset
- Strong problem-solving skills
- Strong organizational skills
- Effective time management
- Ability to work independently
- Ability to work in collaborative team environments
- Occasional travel (approx. 25%)
Tasks
- Partner with customers to design innovative solutions
- Build and deliver AI-powered experience orchestration
- Provide technical leadership and consultative expertise
- Ensure customer goals align with Genesys’ vision
- Drive successful project delivery
- Serve as lead technical architect for complex projects
- Ensure high-quality solution delivery for strategic customers
- Configure and integrate Genesys Cloud solutions
- Deploy solutions according to Professional Services standards
- Collaborate with Project Managers to define scope
- Define project deliverables and timelines
- Provide technical mentorship to internal teams
- Train customers on Genesys Cloud solutions
- Identify and resolve engagement challenges
- Escalate issues when necessary
- Recommend process improvements for efficiency
- Enhance delivery quality
- Participate in knowledge sharing initiatives
- Contribute to Professional Services improvement efforts
Work Experience
- 8 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Genesys Cloud
- CX platforms
- CRM platforms
- AI orchestration platforms
- Google CCAI
- Salesforce
- Microsoft
- NICE CXone
- AWS Connect
- ServiceNow
- Amazon Web Services
- LucidChart
- Microsoft Visio
- Microsoft PowerPoint
- APIs
- JSON
- JavaScript
- DevOps
- CI/CD
Benefits
Purpose-Driven Work
- Independence to make larger impact
Other Benefits
- Ownership of work
- Reasonable accommodation for application process
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys Cloud Services Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Genesys
Account Director Healthcare & Public Sector(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main - Genesys Cloud Services Germany GmbH
AI Solution Architect EMEA(m/w/x)
Full-timeOn-siteNot specifiedFrankfurt am Main - ServiceNow
Solution Consultant – Identity & Security(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main - Genesys Cloud Services Germany GmbH
Senior Partner Sales Manager(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main
GEGenesys Cloud Services Germany GmbH
Principal PS Consultant(m/w/x)
Frankfurt am Main
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Designing AI-powered experience orchestration on Genesys Cloud for enterprise clients. 8+ years relevant consulting experience required. Independence for larger impact, ownership of work.
Requirements
- Bachelor’s degree in Computer Science or equivalent technical experience
- 8+ years relevant professional consulting experience
- 3+ years with Genesys Cloud or similar CX, CRM, AI orchestration platforms
- Advanced understanding of modern cloud concepts and architectures
- Clear and effective communication of technical concepts
- Good experience with diagramming and presentation tools
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Experience designing/implementing AI-powered customer solutions
- Hands-on application development using APIs, JSON, JavaScript
- Understanding of DevOps principles and CI/CD pipelining tools
- Lead large-scale, fast-paced technical projects
- Strong written and verbal communication
- Escalation management skills
- Ability to lead and challenge customers on solution direction
- Business-outcome focused mindset
- Strong problem-solving skills
- Strong organizational skills
- Effective time management
- Ability to work independently
- Ability to work in collaborative team environments
- Occasional travel (approx. 25%)
Tasks
- Partner with customers to design innovative solutions
- Build and deliver AI-powered experience orchestration
- Provide technical leadership and consultative expertise
- Ensure customer goals align with Genesys’ vision
- Drive successful project delivery
- Serve as lead technical architect for complex projects
- Ensure high-quality solution delivery for strategic customers
- Configure and integrate Genesys Cloud solutions
- Deploy solutions according to Professional Services standards
- Collaborate with Project Managers to define scope
- Define project deliverables and timelines
- Provide technical mentorship to internal teams
- Train customers on Genesys Cloud solutions
- Identify and resolve engagement challenges
- Escalate issues when necessary
- Recommend process improvements for efficiency
- Enhance delivery quality
- Participate in knowledge sharing initiatives
- Contribute to Professional Services improvement efforts
Work Experience
- 8 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Genesys Cloud
- CX platforms
- CRM platforms
- AI orchestration platforms
- Google CCAI
- Salesforce
- Microsoft
- NICE CXone
- AWS Connect
- ServiceNow
- Amazon Web Services
- LucidChart
- Microsoft Visio
- Microsoft PowerPoint
- APIs
- JSON
- JavaScript
- DevOps
- CI/CD
Benefits
Purpose-Driven Work
- Independence to make larger impact
Other Benefits
- Ownership of work
- Reasonable accommodation for application process
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys Cloud Services Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Genesys Cloud Services Germany GmbH
Industry
IT
Description
The company empowers organizations to create the best customer and employee experiences through its AI-powered platform.
Not a perfect match?
- Genesys
Technical Account Manager(m/w/x)
Full-timeOn-siteExperiencedFrankfurt am Main - Genesys
Account Director Healthcare & Public Sector(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main - Genesys Cloud Services Germany GmbH
AI Solution Architect EMEA(m/w/x)
Full-timeOn-siteNot specifiedFrankfurt am Main - ServiceNow
Solution Consultant – Identity & Security(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main - Genesys Cloud Services Germany GmbH
Senior Partner Sales Manager(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main