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Principal Client Delivery Manager MEE(m/w/x)
Leading strategic SAP cloud engagements for enterprise clients, offering expert guidance on business applications. 10+ years client-facing strategic account management experience required. Constant learning and skill growth opportunities.
Requirements
- Bachelor’s degree in technical or business field
- 10+ years client-facing experience
- Expertise in strategic account management
- Expertise in service delivery
- Managing complex customer engagements
- IT infrastructure knowledge
- Cloud Services knowledge
- Adaptable communication styles
- Confident communication with C-Level
- Customer de-escalation skills
- Ordering and structuring incident management
- Escalation management skills
- Stakeholder engagement skills
- Contract management skills
- Excellent German communication skills
- Excellent English communication skills
- Leading international teams
- Leading multicultural teams
- ITIL certification
Tasks
- Lead strategic client engagements
- Act as primary point of contact for high-priority issues
- Build and maintain trusted client relationships
- Understand client business challenges and goals
- Offer expert guidance on SAP technologies
- Drive innovation in cloud service delivery
- Oversee delivery of complex SAP cloud solutions
- Ensure excellence in execution and client satisfaction
- Collaborate with cross-functional teams
- Design service delivery processes
- Implement service delivery processes
- Optimize service delivery processes
- Mentor junior team members
- Shape client strategies
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- IT infrastructure
- Cloud Services
- ITIL
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Health and well-being focus
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Inclusive culture
Flexible Working
- Flexible working models
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Principal Client Delivery Manager MEE(m/w/x)
Leading strategic SAP cloud engagements for enterprise clients, offering expert guidance on business applications. 10+ years client-facing strategic account management experience required. Constant learning and skill growth opportunities.
Requirements
- Bachelor’s degree in technical or business field
- 10+ years client-facing experience
- Expertise in strategic account management
- Expertise in service delivery
- Managing complex customer engagements
- IT infrastructure knowledge
- Cloud Services knowledge
- Adaptable communication styles
- Confident communication with C-Level
- Customer de-escalation skills
- Ordering and structuring incident management
- Escalation management skills
- Stakeholder engagement skills
- Contract management skills
- Excellent German communication skills
- Excellent English communication skills
- Leading international teams
- Leading multicultural teams
- ITIL certification
Tasks
- Lead strategic client engagements
- Act as primary point of contact for high-priority issues
- Build and maintain trusted client relationships
- Understand client business challenges and goals
- Offer expert guidance on SAP technologies
- Drive innovation in cloud service delivery
- Oversee delivery of complex SAP cloud solutions
- Ensure excellence in execution and client satisfaction
- Collaborate with cross-functional teams
- Design service delivery processes
- Implement service delivery processes
- Optimize service delivery processes
- Mentor junior team members
- Shape client strategies
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- IT infrastructure
- Cloud Services
- ITIL
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Health and well-being focus
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Inclusive culture
Flexible Working
- Flexible working models
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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