Personal Shopping & Client Relations Manager(m/w/x)

Description

In this role, you will build strong relationships with top clients, enhancing their shopping experience through personalized communication and tailored recommendations. Your daily responsibilities will include driving sales, managing VIP events, and staying ahead of fashion trends.

Requirements

• •3-5 years of work experience in a similar position
• •Passion for customer service and proactive mentality
• •Love for fashion and technology
• •Enthusiasm, innovation, and creativity
• •Sales-driven
• •Tech savvy
• •Great communication skills
• •Organizational and detail-oriented skills
• •Fluency in written and spoken German and English

Tasks

• •Act as the point of contact for top clients
• •Develop one-on-one client relationships through regular communication
• •Enhance understanding of clients by referring to their order and return histories
• •Increase individual spending and foster customer loyalty by identifying style needs
• •Suggest additional items based on clients' tastes from weekly uploads
• •Curate weekly emails with recommendations tailored to shopping behavior
• •Create and implement innovative selling ideas to meet sales targets
• •Drive and participate in acquisition opportunities
• •Implement an entertainment program for top customers at VIP events
• •Manage the Pre-Reservation process four times a year
• •Update customer preference sheets and profiles
• •Liaise closely with the buying team and brand marketing team for re-ordering sold-out items
• •Stay informed about the latest fashion and lifestyle trends and designers

Benefits