lemon.markets
Customer Operations Lead(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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SOSolaris
Payments Operations Team Lead(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Overseeing daily payments operations and partner relations for an embedded finance platform. Minimum 4-5 years payment operations experience and first leadership experience required. Variable remuneration program, home office budget.
Requirements
- Bachelor's or Master's degree in Business Administration, Finance, Economics, or related field
- Minimum 4-5 years Payment Operations or Banking Operations experience
- First leadership experience managing small team
- Strong knowledge of SEPA & SWIFT payment schemes
- Knowledge and comprehension of PSD2
- Ability to engage with team members
- Provide clear and concise feedback
- Ability to lead cross-functional projects
- Fluent command of English
- German language skills are a strong plus
- SQL familiarity
- Strong analytical and data-driven mindset
- Experience applying AI-based tools or automation
- Ability to balance strategic vision and attention to detail
- Hands-on and entrepreneurial mentality
- Strong analytical skills for process improvement
- Strong problem-solving skills
- Attention to detail
Tasks
- Oversee daily payments operations
- Set strategic priorities, KPIs, and performance targets
- Serve as primary contact for partners and third-party banks
- Handle payment-related inquiries and follow-up calls
- Establish strong governance, reporting, and control frameworks
- Drive automation and streamline workflows
- Embed robust risk management practices
- Allocate team resources effectively across time zones
- Lead, coach, and develop a team of 3-5 payment operations specialists
- Resolve incidents efficiently and continuously improve processes
- Lead team according to defined career paths
- Ensure regular development conversations
- Liaise with Business Unit heads and functional heads
- Collaborate with key stakeholders for effective team functioning
- Improve processes with team experts and stakeholders
- Monitor and process SEPA and SWIFT payments
- Take responsibility for payment-related incidents
- Serve as main point of escalation for senior management
- Contribute to regulatory communications with BaFin and other regulators
- Support and lead Audit Cycles
- Maintain compliant-first approach for regulatory adherence
Work Experience
- 4 - 5 years
Education
- Master's degree
Languages
- English – Fluent
- German – is a plus
Tools & Technologies
- SEPA
- SWIFT
- PSD2
- SQL
- AI-based tools
Benefits
Bonuses & Incentives
- Variable remuneration program
Additional Allowances
- Home office budget
- Monthly meal allowance
Learning & Development
- Learning & development budget
Startup Environment
- Transparent growth framework
Public Transport Subsidies
- Deutschland ticket subsidy
Workation & Sabbatical
- Opportunity to work abroad
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Solaris and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SOSolaris
Payments Operations Team Lead(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Overseeing daily payments operations and partner relations for an embedded finance platform. Minimum 4-5 years payment operations experience and first leadership experience required. Variable remuneration program, home office budget.
Requirements
- Bachelor's or Master's degree in Business Administration, Finance, Economics, or related field
- Minimum 4-5 years Payment Operations or Banking Operations experience
- First leadership experience managing small team
- Strong knowledge of SEPA & SWIFT payment schemes
- Knowledge and comprehension of PSD2
- Ability to engage with team members
- Provide clear and concise feedback
- Ability to lead cross-functional projects
- Fluent command of English
- German language skills are a strong plus
- SQL familiarity
- Strong analytical and data-driven mindset
- Experience applying AI-based tools or automation
- Ability to balance strategic vision and attention to detail
- Hands-on and entrepreneurial mentality
- Strong analytical skills for process improvement
- Strong problem-solving skills
- Attention to detail
Tasks
- Oversee daily payments operations
- Set strategic priorities, KPIs, and performance targets
- Serve as primary contact for partners and third-party banks
- Handle payment-related inquiries and follow-up calls
- Establish strong governance, reporting, and control frameworks
- Drive automation and streamline workflows
- Embed robust risk management practices
- Allocate team resources effectively across time zones
- Lead, coach, and develop a team of 3-5 payment operations specialists
- Resolve incidents efficiently and continuously improve processes
- Lead team according to defined career paths
- Ensure regular development conversations
- Liaise with Business Unit heads and functional heads
- Collaborate with key stakeholders for effective team functioning
- Improve processes with team experts and stakeholders
- Monitor and process SEPA and SWIFT payments
- Take responsibility for payment-related incidents
- Serve as main point of escalation for senior management
- Contribute to regulatory communications with BaFin and other regulators
- Support and lead Audit Cycles
- Maintain compliant-first approach for regulatory adherence
Work Experience
- 4 - 5 years
Education
- Master's degree
Languages
- English – Fluent
- German – is a plus
Tools & Technologies
- SEPA
- SWIFT
- PSD2
- SQL
- AI-based tools
Benefits
Bonuses & Incentives
- Variable remuneration program
Additional Allowances
- Home office budget
- Monthly meal allowance
Learning & Development
- Learning & development budget
Startup Environment
- Transparent growth framework
Public Transport Subsidies
- Deutschland ticket subsidy
Workation & Sabbatical
- Opportunity to work abroad
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Solaris and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Solaris
Industry
FinancialServices
Description
The company is a tech firm with a full German banking license, offering a Banking-as-a-Service platform for financial products.
Not a perfect match?
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