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DEDEJ FedEx Express Deutschland GmbH

Operations Support Agent(m/w/x)

München
Part-timeOn-siteEntry Level
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Investigating failed urgent package deliveries for next-day service, handling customer inquiries at global express transportation company. Effective time management in a fast-paced environment with strict timelines required. Tuition Assistance Program, Employee Assistance Program.

Requirements

  • Good communication and social skills
  • Ability to work in fast-paced environment with strict timelines
  • Effective time management and attention to detail

Tasks

  • Ensure urgent packages reach customers on time
  • Answer customer calls for shipment and delivery inquiries
  • Check and investigate failed shipments
  • Prioritize and reallocate failed deliveries for next-day delivery
  • Enter data into the in-house tracking system
  • Communicate and collaborate with team, manager, and operations
  • Follow FedEx processes, procedures, and controls
  • Comply with regulatory requirements

Education

  • Compulsory education

Languages

  • English – Business Fluent

Benefits

Competitive Pay

  • Attractive compensation package

Learning & Development

  • Training and on-the-job learning
  • Extensive learning resources

Additional Allowances

  • Tuition Assistance Program

Mental Health Support

  • Employee Assistance Program

Corporate Discounts

  • Reduced-rate shipping

Career Advancement

  • Career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DEJ FedEx Express Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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