yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperienced
Berlin, München, Halle (Saale)
New Job?Nejo!
The AI Job Search Engine
YO
yoummdayOperations Manager (m/w/d)(m/w/x)
Halle (Saale)
Full-timeWith Home OfficeManagement
AI/ML
Description
You manage client relationships and ensure their needs are met while empowering team leads to enhance performance. Your role includes analyzing KPIs, optimizing processes, and coordinating with stakeholders to achieve successful project outcomes.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Abgeschlossene Ausbildung
- •Führungs- oder Projektmanagementerfahrung
- •Idealerweise im Contact Center Umfeld
- •Kenntnis der Bedürfnisse von Auftraggebern
- •Kenntnis der Bedürfnisse von Call Center Agents
- •Fähigkeit, professionell zu steuern
- •Kommunikationsprofi in deutscher Sprache
- •Menschen motivieren durch Charme und Kompetenz
- •Hoher Anspruch an Qualität
- •Gewissenhaft und strukturiert agieren
- •Flexibel auf sich ändernde Situationen einstellen
- •Souverän und selbstbewusst auftreten
- •Arbeiten in crossfunktionalen Teams
- •Gesunde Portion Humor
- •Erfahrung im Bereich Sales-Coachings
- •Führung durch Sales-Coachings
- •Fließendes Deutsch
- •Komfortable Kommunikation in Englisch
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Act as primary contact for clients.
- •Implement client requirements into processes.
- •Ensure high-quality execution with team leads.
- •Empower team leads to act independently.
- •Motivate remote customer care teams for performance.
- •Analyze project KPIs and identify improvements.
- •Drive timely optimizations based on analysis.
- •Manage stakeholders for positive project outcomes.
- •Implement process improvements proactively.
- •Collaborate closely with operations management team.
Languages
German – Fluent
English – Business Fluent
Benefits
More Vacation Days
- •30 days vacation
Additional Allowances
- •Job lunch allowance (€69/month)
- •"Givve" card (€50/month)
Corporate Discounts
- •Discounts via "Corporate Benefits"
Company Bike
- •JobRad leasing option
Retirement Plans
- •Retirement savings contributions (bAV & VL)
Team Events
- •Team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Allianz Direct
Führungskraft für den Bereich Sales/Service(m/w/x)
Full-timeRemoteSeniorHalle (Saale) - PITSCHEL Personal- und Arbeitsvermittlung
Teamleiter Servicecenter(m/w/x)
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Teamleiter Personalservice(m/w/x)
Full-timeWith HomeofficeManagementSchkeuditz - ContractHero GmbH
Account Manager(m/w/x)
Full-timeRemoteExperiencedBerlin, Halle (Saale)
YO
yoummdayOperations Manager (m/w/d)(m/w/x)
Halle (Saale)
Full-timeWith Home OfficeManagement
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
You manage client relationships and ensure their needs are met while empowering team leads to enhance performance. Your role includes analyzing KPIs, optimizing processes, and coordinating with stakeholders to achieve successful project outcomes.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Abgeschlossene Ausbildung
- •Führungs- oder Projektmanagementerfahrung
- •Idealerweise im Contact Center Umfeld
- •Kenntnis der Bedürfnisse von Auftraggebern
- •Kenntnis der Bedürfnisse von Call Center Agents
- •Fähigkeit, professionell zu steuern
- •Kommunikationsprofi in deutscher Sprache
- •Menschen motivieren durch Charme und Kompetenz
- •Hoher Anspruch an Qualität
- •Gewissenhaft und strukturiert agieren
- •Flexibel auf sich ändernde Situationen einstellen
- •Souverän und selbstbewusst auftreten
- •Arbeiten in crossfunktionalen Teams
- •Gesunde Portion Humor
- •Erfahrung im Bereich Sales-Coachings
- •Führung durch Sales-Coachings
- •Fließendes Deutsch
- •Komfortable Kommunikation in Englisch
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Act as primary contact for clients.
- •Implement client requirements into processes.
- •Ensure high-quality execution with team leads.
- •Empower team leads to act independently.
- •Motivate remote customer care teams for performance.
- •Analyze project KPIs and identify improvements.
- •Drive timely optimizations based on analysis.
- •Manage stakeholders for positive project outcomes.
- •Implement process improvements proactively.
- •Collaborate closely with operations management team.
Languages
German – Fluent
English – Business Fluent
Benefits
More Vacation Days
- •30 days vacation
Additional Allowances
- •Job lunch allowance (€69/month)
- •"Givve" card (€50/month)
Corporate Discounts
- •Discounts via "Corporate Benefits"
Company Bike
- •JobRad leasing option
Retirement Plans
- •Retirement savings contributions (bAV & VL)
Team Events
- •Team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
yoummday
Industry
IT
Description
yoummday is a profitable scale-up offering long-term prospects and a disruptive business model. It connects companies with freelance call center agents via a SaaS platform.
Not a perfect match?
- yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperiencedBerlin, München, Halle (Saale) - Allianz Direct
Führungskraft für den Bereich Sales/Service(m/w/x)
Full-timeRemoteSeniorHalle (Saale) - PITSCHEL Personal- und Arbeitsvermittlung
Teamleiter Servicecenter(m/w/x)
Full-timeWith HomeofficeNot specifiedHalle (Saale) - Wackler Personal-Service
Teamleiter Personalservice(m/w/x)
Full-timeWith HomeofficeManagementSchkeuditz - ContractHero GmbH
Account Manager(m/w/x)
Full-timeRemoteExperiencedBerlin, Halle (Saale)