yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperienced
Berlin, München, Halle (Saale)
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YOyoummday
Operations Manager (m/w/d)(m/w/x)
Halle (Saale)
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Client process implementation for remote freelance call center teams on a SaaS platform. Leadership or project management experience required, contact center background preferred. 30 days vacation, monthly lunch allowance, Givve card, JobRad option.
Requirements
- Abgeschlossene Ausbildung
- Führungs- oder Projektmanagementerfahrung
- Idealerweise im Contact Center Umfeld
- Kenntnis der Bedürfnisse von Auftraggebern
- Kenntnis der Bedürfnisse von Call Center Agents
- Fähigkeit, professionell zu steuern
- Kommunikationsprofi in deutscher Sprache
- Menschen motivieren durch Charme und Kompetenz
- Hoher Anspruch an Qualität
- Gewissenhaft und strukturiert agieren
- Flexibel auf sich ändernde Situationen einstellen
- Souverän und selbstbewusst auftreten
- Arbeiten in crossfunktionalen Teams
- Gesunde Portion Humor
- Erfahrung im Bereich Sales-Coachings
- Führung durch Sales-Coachings
- Fließendes Deutsch
- Komfortable Kommunikation in Englisch
Tasks
- Act as primary contact for clients.
- Implement client requirements into processes.
- Ensure high-quality execution with team leads.
- Empower team leads to act independently.
- Motivate remote customer care teams for performance.
- Analyze project KPIs and identify improvements.
- Drive timely optimizations based on analysis.
- Manage stakeholders for positive project outcomes.
- Implement process improvements proactively.
- Collaborate closely with operations management team.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Fluent
- English – Business Fluent
Benefits
More Vacation Days
- 30 days vacation
Additional Allowances
- Job lunch allowance (€69/month)
- "Givve" card (€50/month)
Corporate Discounts
- Discounts via "Corporate Benefits"
Company Bike
- JobRad leasing option
Retirement Plans
- Retirement savings contributions (bAV & VL)
Team Events
- Team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Teamleiter Servicecenter(m/w/x)
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Service Delivery Manager:in(m/w/x)
Full-timeWith HomeofficeNot specifiedHalle (Saale), Berlin, Chemnitz, Cottbus, Leipzig - PITSCHEL Personal- und Arbeitsvermittlung
Teamleiter Servicecenter(m/w/x)
Full-timeWith HomeofficeSeniorHalle (Saale) - ACP Group
Vertriebsleitung(m/w/x)
Full-timeWith HomeofficeManagementDresden, Halle (Saale)
YOyoummday
Operations Manager (m/w/d)(m/w/x)
Halle (Saale)
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Client process implementation for remote freelance call center teams on a SaaS platform. Leadership or project management experience required, contact center background preferred. 30 days vacation, monthly lunch allowance, Givve card, JobRad option.
Requirements
- Abgeschlossene Ausbildung
- Führungs- oder Projektmanagementerfahrung
- Idealerweise im Contact Center Umfeld
- Kenntnis der Bedürfnisse von Auftraggebern
- Kenntnis der Bedürfnisse von Call Center Agents
- Fähigkeit, professionell zu steuern
- Kommunikationsprofi in deutscher Sprache
- Menschen motivieren durch Charme und Kompetenz
- Hoher Anspruch an Qualität
- Gewissenhaft und strukturiert agieren
- Flexibel auf sich ändernde Situationen einstellen
- Souverän und selbstbewusst auftreten
- Arbeiten in crossfunktionalen Teams
- Gesunde Portion Humor
- Erfahrung im Bereich Sales-Coachings
- Führung durch Sales-Coachings
- Fließendes Deutsch
- Komfortable Kommunikation in Englisch
Tasks
- Act as primary contact for clients.
- Implement client requirements into processes.
- Ensure high-quality execution with team leads.
- Empower team leads to act independently.
- Motivate remote customer care teams for performance.
- Analyze project KPIs and identify improvements.
- Drive timely optimizations based on analysis.
- Manage stakeholders for positive project outcomes.
- Implement process improvements proactively.
- Collaborate closely with operations management team.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Fluent
- English – Business Fluent
Benefits
More Vacation Days
- 30 days vacation
Additional Allowances
- Job lunch allowance (€69/month)
- "Givve" card (€50/month)
Corporate Discounts
- Discounts via "Corporate Benefits"
Company Bike
- JobRad leasing option
Retirement Plans
- Retirement savings contributions (bAV & VL)
Team Events
- Team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
yoummday
Industry
IT
Description
Das Unternehmen ist eine innovative SaaS-Plattform, die Unternehmen mit hochqualifizierten Freelance-Callcenter-Agent:innen weltweit verbindet.
Not a perfect match?
- yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperiencedBerlin, München, Halle (Saale) - PITSCHEL Personal- und Arbeitsvermittlung
Teamleiter Servicecenter(m/w/x)
Full-timeWith HomeofficeNot specifiedHalle (Saale) - GISA GmbH
Service Delivery Manager:in(m/w/x)
Full-timeWith HomeofficeNot specifiedHalle (Saale), Berlin, Chemnitz, Cottbus, Leipzig - PITSCHEL Personal- und Arbeitsvermittlung
Teamleiter Servicecenter(m/w/x)
Full-timeWith HomeofficeSeniorHalle (Saale) - ACP Group
Vertriebsleitung(m/w/x)
Full-timeWith HomeofficeManagementDresden, Halle (Saale)