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EUEucalyptus

Operations Associate (Patient Experience)(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Designing and implementing payment method rollouts for digital healthcare services. 3-5 years in consulting, strategy, operations, or startup required. Equity for everyone, annual learning budgets.

Requirements

  • 3-5 years in consulting, strategy, operations, or startup
  • Ownership-driven, identifying and fixing structural gaps
  • Strong analytical thinking with systems intuition
  • Proven track record driving cross-functional initiatives
  • Detail-oriented with high bar for operational accuracy
  • Thrive in fast-paced, high-accountability environments
  • SQL skills useful for integration
  • Experience with payment providers, CRM systems, or automation tools

Tasks

  • Identify structural gaps in systems
  • Design and implement payment method rollouts
  • Quantify impact of new payment methods
  • Define requirements for new features
  • Align with Product and Engineering teams
  • Configure CRM and invoicing systems
  • Build automated reporting for leadership
  • Establish reconciliation governance
  • Maintain and improve recurring processes
  • Ensure reliable system operation
  • Triage and debug cross-system issues
  • Identify root causes of problems
  • Collaborate with Engineering on escalations
  • Work across CRM and payment providers
  • Use automation tools like Zapier and Slack
  • Ensure data integrity in configurations
  • Prevent small errors from becoming risks
  • Communicate clearly with cross-functional teams
  • Follow through on open loops
  • Resolve operational issues end-to-end

Work Experience

  • 3 - 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • SQL
  • Zapier
  • Slack workflows
  • Customer.IO

Benefits

Competitive Pay

  • Equity for everyone

Learning & Development

  • Annual learning budgets

Additional Allowances

  • 3 days of professional development leave

Mentorship & Coaching

  • Peer shadowing

Informal Culture

  • Global knowledge-sharing culture

Healthcare & Fitness

  • Wellness allowance

Workation & Sabbatical

  • 3 weeks of work-from-anywhere per year
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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