Operations Associate (Patient Experience)(m/w/x)

Requirements

• 3-5 years experience in consulting, strategy, operations, or high-growth startup
• High ownership-driven approach to identifying and fixing structural gaps
• Strong analytical thinking with systems intuition
• Proven track record driving cross-functional initiatives
• Detail-oriented with high bar for operational accuracy and data integrity
• Ability to thrive in fast-paced, high-accountability environments
• SQL skills, experience with payment providers, CRM systems, or automation tools (Nice to have)

Tasks

• Identify and fix structural system gaps
• Design end-to-end solution rollouts
• Quantify impact of new solutions
• Define project requirements
• Align with Product and Engineering teams
• Implement operational solutions
• Configure CRM and invoicing systems
• Build automated reports for leadership
• Establish reconciliation governance
• Lead initiatives from problem to execution
• Build processes to remove manual work
• Develop automation to prevent issues
• Maintain and improve invoicing processes
• Maintain and improve discount logic
• Maintain and improve operational workflows
• Maintain and improve admin tooling
• Ensure reliable system operation
• Triage and debug cross-system issues
• Identify root causes of technical problems
• Collaborate with Engineering on escalations
• Utilize CRM, payment providers, and automation tools
• Operate internal dashboards
• Understand data flow between systems
• Ensure accuracy in system configurations
• Manage system permissions
• Ensure accuracy in reporting
• Maintain user data integrity
• Prevent errors from becoming revenue or reputation risks
• Communicate clearly with CS, Finance, and Engineering
• Follow through on open loops
• Ensure end-to-end resolution of operational issues

Work Experience

EducationMore information about education requirement

Languages

Tools & Technologies