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Bolt Technology
5d ago

Operations Assistant(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

You will keep the carsharing fleet running smoothly by solving vehicle issues, managing repair partners, and coordinating field teams to ensure a high-quality experience for the company's customers.

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Requirements

  • •Excellent negotiation and communication skills
  • •English fluency and optional German
  • •Persistence and resilience against obstacles
  • •Analytical and data-driven mindset
  • •Excellent Excel skills
  • •Strong ownership and hands-on approach
  • •Ability to thrive in fast-paced environments
  • •Experience in sharing economy or tech
  • •Drive, intelligence, and integrity

Tasks

  • •Monitor the carsharing fleet
  • •Ensure vehicle availability for customers
  • •Resolve issues like flat tires or broken windows
  • •Support relationship management with repair partners
  • •Delegate tasks to field-based Vehicle Specialists
  • •Resolve escalated Customer Service tickets
  • •Review customer feedback to improve fleet quality
  • •Issue fines for Terms and Conditions violations

Tools & Technologies

Excel

Languages

English – Business Fluent

German – Basic

Benefits

Career Advancement

  • •Unique career opportunities

Competitive Pay

  • •Rewarding salary
  • •Stock options

Healthcare & Fitness

  • •Wellness perks

Workation & Sabbatical

  • •1-month paid sabbatical

Team Events

  • •Annual company events
  • •Team gatherings

Flexible Working

  • •Hybrid work model
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bolt Technology and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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