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ZA
Zalando
21d ago

Operational Merchant Performance Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

You will drive merchant success by balancing high-level strategy with daily operational excellence. From analyzing complex data to leading partner improvement journeys, you'll be the vital link between the logistics operations and the partners.

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Requirements

  • •Minimum 3 years in Partner Management, Supply Chain, or Operations
  • •Proven track record managing multi-account portfolios
  • •High proficiency in Excel or Google Sheets
  • •Comfort with complex reporting environments
  • •Ability to tell stories with data
  • •Experience with SQL and MSTR (highly preferred)
  • •Adaptable communication style for diverse stakeholders
  • •Success in cross-functional environments
  • •Internal stakeholder management skills
  • •Professional fluency in English
  • •German language skills (plus)

Education

High school diploma
OR
Vocational certification
OR
Bachelor's degree
OR
Master's degree

Tasks

  • •Manage a portfolio of 10-20 diverse merchant accounts
  • •Optimize operational efficiency and reduce costs
  • •Set strategic direction and performance goals
  • •Oversee stock control and monitor KPIs
  • •Drive operational improvements for merchant partners
  • •Lead project management and stakeholder alignment
  • •Provide strategic guidance to optimize partner performance
  • •Analyze complex data and monitor inventory health
  • •Translate performance metrics into actionable insights
  • •Communicate strategies to warehouse leads and executives
  • •Collaborate across Commercial, Logistics, and Tech departments
  • •Provide merchant feedback to Product teams
  • •Identify and resolve inbound forecasting inaccuracies
  • •Lead improvement journeys to solve logistical challenges

Tools & Technologies

ExcelGoogle SheetsSQLMSTR

Languages

English – Business Fluent

German – Basic

Benefits

Competitive Pay

  • •Employee shares program

Corporate Discounts

  • •40% fashion beauty discount
  • •30% Zalando Lounge discount
  • •External partner discounts

Purpose-Driven Work

  • •2 paid volunteering days

Flexible Working

  • •Hybrid working model
  • •60% remote per week
  • •Work from abroad

More Vacation Days

  • •27 days of vacation

Other Benefits

  • •Relocation assistance

Family Support

  • •Family counseling and support

Healthcare & Fitness

  • •Health and wellbeing options
  • •Gympass

Mental Health Support

  • •Mental health support coaching
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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