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MAMars Veterinary Health (MVH) Europe

Operational Excellence Senior Manager(m/w/x)

München
Full-timeWith Home OfficeSenior

Designing end-to-end process architecture and developing an Operational Excellence playbook for 500+ animal hospitals. Lean, Six Sigma Green Belt or Black Belt certification required. Freedom to take responsibility and influence strategy.

Requirements

  • Bachelor’s degree
  • Experience in health industry (veterinary, human healthcare, or dental)
  • Lean, Six Sigma Green Belt or Black Belt certification
  • 5+ years operational improvement experience
  • Coaching leaders/teams in operational excellence
  • Process mapping, standardization, KPI systems knowledge
  • Process management experience (end-to-end processes, governance)
  • Cross-functional work in complex environments
  • Communication, facilitation, stakeholder engagement skills
  • Independent work and influence without authority

Tasks

  • Design and deploy end-to-end process architecture
  • Develop Operational Excellence playbook for MVH Europe
  • Define standards and tools for operational performance
  • Establish governance models and methodologies
  • Coach Area and Practice Managers in lean methodologies
  • Build operational capability through structured problem-solving
  • Identify opportunities for process standardisation
  • Implement process automation and efficiency improvements
  • Ensure successful rollout of improvements across regions
  • Monitor process adherence and operational performance
  • Track KPIs and conduct root cause analysis
  • Drive data-informed improvement actions
  • Enhance quality, efficiency, capacity, and consistency
  • Support change initiatives in clinics
  • Embed new ways of working effectively
  • Identify and test best practices from high-performing clinics
  • Scale best practices across the group

Work Experience

  • 5 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Lean
  • Six Sigma

Benefits

Diverse Work

  • Stimulating work environment

Learning & Development

  • Personal development opportunities
  • Learning and development opportunities

Purpose-Driven Work

  • Freedom to take responsibility
  • Opportunity to influence

Informal Culture

  • Cuddle office dogs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mars Veterinary Health (MVH) Europe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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