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ng-voice GmbH
last mo.

Operation and Support Engineer(m/w/x)

Hamburg
Full-timeWith Home OfficeExperienced

Description

In this role, you will be at the forefront of ensuring seamless operations and providing round-the-clock support to clients. Daily tasks will involve troubleshooting technical issues, managing incidents, and continuously enhancing processes to maintain high service standards.

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Requirements

  • •Experience with Linux machines (setup, admin, operation)
  • •Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques
  • •Debugging and tracing skills (Wireshark)
  • •Experience with IMS
  • •Very good communication and customer handling skills
  • •Fluency in English
  • •Availability to work in rotating shifts
  • •Experience providing support to technical clients and their teams
  • •Knowledge of signaling standards and protocols such as SIP and Diameter
  • •Experience with Kubernetes administration
  • •Experience with public clouds like AWS and GCP
  • •Experience in mobile networks (EPC and 5G)

Work Experience

approx. 1 - 4 years

Tasks

  • •Ensure continuous operations of the solution
  • •Provide 24/7 support to client tech teams via online portal, phone, email, and chat
  • •Manage incidents to resolve issues within agreed SLA
  • •Escalate issues to higher support levels when necessary
  • •Troubleshoot IMS Telco or Cloud-related issues
  • •Keep clients updated on progress
  • •Continuously monitor deployed solutions
  • •Improve internal processes and KPIs

Tools & Technologies

LinuxWiresharkIMSKubernetesAWSGCP

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working

Parking & Commuter Benefits

  • •Mobility benefit

Healthcare & Fitness

  • •Fitness benefit
  • •Wellness benefit

Learning & Development

  • •Language class benefit

Additional Allowances

  • •Home office budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ng-voice GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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