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NONovo Nordisk

Omnichannel Customer Engagement Lead(m/w/x)

Mainz
Full-timeOn-siteExperienced

Designing patient journeys and identifying engagement gaps for chronic disease solutions. Digital project management and AEM proficiency needed. Opportunities to learn and develop.

Requirements

  • Bachelor's or Master's degree in Digital, Innovation, Data, Business Administration, or comparable field
  • Several years of experience in digital project management, digital marketing, or managing digital platforms, ideally with pharmaceutical industry experience
  • Proficiency in content management systems (ideally AEM), analytics platforms, and digital communication tools
  • Experience with digital training concepts is a plus
  • Outstanding communication and cross-functional collaboration skills
  • Ability to influence and align diverse stakeholders
  • Strategic and analytical thinking with business acumen
  • Understanding of how digital initiatives drive commercial outcomes
  • Strong networking and presentation skills
  • Curious, pioneering spirit
  • Experience in agile work methods
  • Comfort with ambiguity

Tasks

  • Establish digital customer engagement priorities
  • Develop end-to-end patient journeys
  • Map patient journeys
  • Identify patient journey gaps
  • Deliver patient journey solutions
  • Define overarching OCE strategy with KPIs
  • Lead OCE performance monitoring
  • Analyze OCE data
  • Visualize OCE performance
  • Translate strategies into actionable concepts
  • Ensure digital platform functionality aligns with goals
  • Provide subject-matter expertise on OCE
  • Continuously optimize user experience
  • Continuously optimize platform performance
  • Collaborate with cross-functional teams
  • Build strong relationships with global teams
  • Build strong relationships with regional teams
  • Share best practices
  • Leverage resources

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • AEM
  • content management systems
  • analytics platforms
  • digital communication tools

Benefits

Learning & Development

  • Opportunities to learn and develop
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Novo Nordisk and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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