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INIntuitive

Network Support Engineer(m/w/x)

Freiburg im Breisgau
Full-timeOn-siteSenior

Network system monitoring and remote server management for robotic-assisted surgical technology. Strong network technology knowledge and 5+ years technical support experience required. Support for critical, global medical technology infrastructure.

Requirements

  • Bachelor's degree in Computer Science, Engineering, related field, or 5+ years equivalent experience in technical/customer support
  • Experience with Windows OS, server administration, hardware/software installation, system configuration
  • Strong knowledge of network technologies (TCP/IP, VLANs, VPNs, routers, firewalls, NAT/PAT)
  • Experience troubleshooting LAN/WLAN/WAN networks and Voice/Video over IP
  • Familiarity with SQL databases and LDAP configuration
  • Understanding of cybersecurity best practices and data protection regulations (GDPR)
  • Preferred: Experience with healthcare IT systems and regulatory environments
  • Strong troubleshooting, analytical, problem-solving skills
  • Excellent communication skills (technical and non-technical stakeholders)
  • Fluency in German and English
  • Ability to work independently and collaborate effectively in global teams

Tasks

  • Monitor network systems end-to-end.
  • Provide Tier 1 and Tier 2 technical support.
  • Install remote servers and network services.
  • Configure remote servers and network services.
  • Maintain remote servers and network services.
  • Perform system upgrades.
  • Conduct system maintenance checks.
  • Troubleshoot system problems.
  • Support EMR, PACS, HL7, DICOM integrations.
  • Collaborate with teams to resolve technical issues.
  • Review system configurations and architecture.
  • Review technical documentation.
  • Maintain accurate service documentation and reports.
  • Ensure cybersecurity and medical device data compliance.
  • Provide technical training and support to internal teams.

Work Experience

  • 5 years

Education

  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Windows OS
  • TCP/IP
  • VLANs
  • VPNs
  • routers
  • firewalls
  • NAT/PAT
  • LAN
  • WLAN
  • WAN
  • Voice over IP
  • Video over IP
  • SQL databases
  • LDAP
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