NTT Germany
MS Engineer L2(m/w/x)
Full-timeOn-siteExperienced
Dingolfing
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You will ensure client systems stay operational by resolving technical incidents and optimizing infrastructure. Your day involves balancing second-line support with proactive automation and team coaching.
Requirements
- Proficiency in network and security technologies
- Technical certification in relevant technologies
- Strong planning and adaptation skills
- Adaptability and resilience
- Intercultural communication and collaboration skills
- Active listening and client-centric communication
- Positive outlook and stress resistance
- Client-first attitude
- Bachelor's degree in IT/Computing or equivalent
Tasks
- Monitor and resolve technical incidents proactively
- Provide second-line support for medium-complexity requests
- Restore services swiftly according to SLAs
- Review and update client tickets with actions taken
- Identify and analyze issues before they escalate
- Communicate risks and mitigation plans for changes
- Highlight critical tasks during shift handovers
- Escalate tickets to Centers of Excellence when necessary
- Collaborate with automation teams to optimize routines
- Coach Service Desk and L1 teams
- Establish monitoring for client infrastructure
- Manage initial client escalations for operational issues
- Execute approved maintenance and change requests
- Audit incident and request tickets for quality
- Generate trend analysis reports for automation opportunities
- Support disaster recovery functions as needed
- Contribute to specialized project work
Work Experience
approx. 1 - 4 years
Education
Bachelor's degree
Languages
English – Business Fluent
Tools & Technologies
Pulse Secure SSL VPNPalo AltoFortinetCisco Nexus switchesCisco Nexus routersCisco Nexus firewallsTicketing tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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You will ensure client systems stay operational by resolving technical incidents and optimizing infrastructure. Your day involves balancing second-line support with proactive automation and team coaching.
Requirements
- Proficiency in network and security technologies
- Technical certification in relevant technologies
- Strong planning and adaptation skills
- Adaptability and resilience
- Intercultural communication and collaboration skills
- Active listening and client-centric communication
- Positive outlook and stress resistance
- Client-first attitude
- Bachelor's degree in IT/Computing or equivalent
Tasks
- Monitor and resolve technical incidents proactively
- Provide second-line support for medium-complexity requests
- Restore services swiftly according to SLAs
- Review and update client tickets with actions taken
- Identify and analyze issues before they escalate
- Communicate risks and mitigation plans for changes
- Highlight critical tasks during shift handovers
- Escalate tickets to Centers of Excellence when necessary
- Collaborate with automation teams to optimize routines
- Coach Service Desk and L1 teams
- Establish monitoring for client infrastructure
- Manage initial client escalations for operational issues
- Execute approved maintenance and change requests
- Audit incident and request tickets for quality
- Generate trend analysis reports for automation opportunities
- Support disaster recovery functions as needed
- Contribute to specialized project work
Work Experience
approx. 1 - 4 years
Education
Bachelor's degree
Languages
English – Business Fluent
Tools & Technologies
Pulse Secure SSL VPNPalo AltoFortinetCisco Nexus switchesCisco Nexus routersCisco Nexus firewallsTicketing tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NTT DATA
Industry
IT
Description
Das Unternehmen ist ein weltweit führendes Unternehmen für IT-Lösungen und -Dienstleistungen, das Menschen, Daten und Dinge zusammenbringt, um eine bessere und nachhaltigere Zukunft zu schaffen.
Not a perfect match?
- NTT Germany
MS Engineer L2(m/w/x)
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Full-timeOn-siteExperiencedWörth an der Isar