Ashby
Strategic Implementation Specialist - EMEA(m/w/x)
Full-timeRemoteSenior
Berlin
from 100,000 / year
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ASAshby
Mid-Market Customer Success Manager - EMEA(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Implementing and training EMEA customers on Ashby's talent acquisition software. Customer success experience in B2B SaaS required. Unlimited PTO, 12 weeks paid family leave.
Requirements
- Customer success experience in B2B SaaS (at least two years)
- Support implementation and adoption of complex technologies
- Experience with technically complex products
- Curiosity to explore details and understand how things work
- Clear communication skills
- Ability to ask precise questions
- Ability to explain complex concepts simply
- Avoidance of business jargon
- Great listening skills
- Providing voice of customer to internal stakeholders
- Enjoyment of working with varied customers
- Effective time prioritization
- Energized by learning complex product
- Enjoyment of diving deep into technical details
- Navigating advanced configurations
- Navigating data workflows
- Helping customers understand complex details
- Love of teaching complex concepts
- Ability to teach new users SaaS tools
- Excitement about driving renewals
- Crafting repeatable processes for scaling
- Detail-oriented approach
- Obsession with crisp follow-up emails
- Pride in internal operations
- Real-time CRM updates
- Ability to move fast
- Leveraging tools/technology to maximize time
- Managing a wide range of customers
- Effective prioritization
- Energized by improving work environment
- Embracing continuous improvement
- Data-driven work improvement
- Previous recruiter, hiring manager or interviewer experience
- Recruiting experience paired with SaaS CSMing
Tasks
- Implement Ashby with customers across EMEA
- Train customers on Ashby’s features and usage
- Support customer adoption and product utilization
- Manage four to eight-week implementations
- Deliver ongoing value throughout the customer journey
- Develop relationships with diverse stakeholders
- Drive customer adoption and retention
- Collaborate with Sales, Marketing, Product, and Operations
- Tailor training to address specific customer challenges
- Work with technically complex products
- Communicate clearly and avoid jargon
- Listen actively and represent customer needs internally
- Prioritize tasks to maximize impact
- Learn and support a complex product
- Dive deep into technical details and data workflows
- Teach complex concepts to various users
- Craft repeatable processes for scalability
- Maintain detailed and timely follow-up communications
- Update CRM in real-time
- Leverage tools to optimize time management
- Iterate on processes for continuous improvement
- Use data to enhance work processes
- Balance personalized relationships with efficient support
- Focus on adoption and engagement metrics
- Support a book of 60+ mid-market customers
- Exceed $1.5M in total ARR
- Manage customer accounts with frequent touchpoints
- Engage in detailed project management tasks
- Handle nuanced customer reports and workflows
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- CRM
Benefits
Competitive Pay
- 10-year exercise window for stock options
More Vacation Days
- Unlimited PTO
Generous Parental Leave
- Twelve weeks of fully paid family leave
Modern Equipment
- Generous equipment budget
Additional Allowances
- Generous software budget
- Generous office furniture budget
- $100/month education budget
Other Benefits
- Manager approval for expensive items
- Equal employment opportunities
Informal Culture
- Commitment to diverse and inclusive workforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ASAshby
Mid-Market Customer Success Manager - EMEA(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Implementing and training EMEA customers on Ashby's talent acquisition software. Customer success experience in B2B SaaS required. Unlimited PTO, 12 weeks paid family leave.
Requirements
- Customer success experience in B2B SaaS (at least two years)
- Support implementation and adoption of complex technologies
- Experience with technically complex products
- Curiosity to explore details and understand how things work
- Clear communication skills
- Ability to ask precise questions
- Ability to explain complex concepts simply
- Avoidance of business jargon
- Great listening skills
- Providing voice of customer to internal stakeholders
- Enjoyment of working with varied customers
- Effective time prioritization
- Energized by learning complex product
- Enjoyment of diving deep into technical details
- Navigating advanced configurations
- Navigating data workflows
- Helping customers understand complex details
- Love of teaching complex concepts
- Ability to teach new users SaaS tools
- Excitement about driving renewals
- Crafting repeatable processes for scaling
- Detail-oriented approach
- Obsession with crisp follow-up emails
- Pride in internal operations
- Real-time CRM updates
- Ability to move fast
- Leveraging tools/technology to maximize time
- Managing a wide range of customers
- Effective prioritization
- Energized by improving work environment
- Embracing continuous improvement
- Data-driven work improvement
- Previous recruiter, hiring manager or interviewer experience
- Recruiting experience paired with SaaS CSMing
Tasks
- Implement Ashby with customers across EMEA
- Train customers on Ashby’s features and usage
- Support customer adoption and product utilization
- Manage four to eight-week implementations
- Deliver ongoing value throughout the customer journey
- Develop relationships with diverse stakeholders
- Drive customer adoption and retention
- Collaborate with Sales, Marketing, Product, and Operations
- Tailor training to address specific customer challenges
- Work with technically complex products
- Communicate clearly and avoid jargon
- Listen actively and represent customer needs internally
- Prioritize tasks to maximize impact
- Learn and support a complex product
- Dive deep into technical details and data workflows
- Teach complex concepts to various users
- Craft repeatable processes for scalability
- Maintain detailed and timely follow-up communications
- Update CRM in real-time
- Leverage tools to optimize time management
- Iterate on processes for continuous improvement
- Use data to enhance work processes
- Balance personalized relationships with efficient support
- Focus on adoption and engagement metrics
- Support a book of 60+ mid-market customers
- Exceed $1.5M in total ARR
- Manage customer accounts with frequent touchpoints
- Engage in detailed project management tasks
- Handle nuanced customer reports and workflows
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- CRM
Benefits
Competitive Pay
- 10-year exercise window for stock options
More Vacation Days
- Unlimited PTO
Generous Parental Leave
- Twelve weeks of fully paid family leave
Modern Equipment
- Generous equipment budget
Additional Allowances
- Generous software budget
- Generous office furniture budget
- $100/month education budget
Other Benefits
- Manager approval for expensive items
- Equal employment opportunities
Informal Culture
- Commitment to diverse and inclusive workforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ashby
Industry
IT
Description
The company is in the talent acquisition software business, running the end-to-end hiring process through its own platform.
Not a perfect match?
- Ashby
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