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Medical Operations(m/w/x)
Guiding clinicians on Tandem platform use, providing support via Intercom, and building AI assistant prompts at a health-tech company focused on clinician support. Clinical experience in a healthcare setting and native German language skills required. Direct impact on product improvement, working with AI assistant development.
Requirements
- Clinical experience in a healthcare setting
- Some experience in consulting, corporate, or startup environments
- Passion for technology and AI
- Excellent communication and collaboration skills
- Native in German and fluent in English
- Strong organisational skills and process-driven mindset
- Strong sense of ownership and initiative
- Willingness to work flexibly and travel as needed
- Familiarity with prompting and large language models
- Experience working in a healthtech or SaaS company
- Exposure to regulatory standards in DACH or EU
- Experience running implementation projects or customer-facing rollouts
Tasks
- Guide clinicians through onboarding and training
- Provide day-to-day support via tools like Intercom
- Ensure clinicians maximize their use of Tandem
- Solve problems and gather feedback for improvement
- Build templates and prompts for the AI assistant
- Contribute to the ongoing refinement of AI features
- Run live product demos for prospective clients
- Support commercial efforts and initiatives
- Log and manage clinical safety incidents
- Optimize internal operations for safe scaling
- Collaborate with product, engineering, and commercial teams
- Ensure smooth rollout and workflow integration
- Represent Tandem at conferences and workshops
- Share the company's vision with clinicians and stakeholders
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Not a perfect match?
- Tandem HealthFull-timeOn-siteExperiencedMünchen, Hamburg, Köln, Düsseldorf, Berlin
- welevel
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Medical Operations(m/w/x)
Guiding clinicians on Tandem platform use, providing support via Intercom, and building AI assistant prompts at a health-tech company focused on clinician support. Clinical experience in a healthcare setting and native German language skills required. Direct impact on product improvement, working with AI assistant development.
Requirements
- Clinical experience in a healthcare setting
- Some experience in consulting, corporate, or startup environments
- Passion for technology and AI
- Excellent communication and collaboration skills
- Native in German and fluent in English
- Strong organisational skills and process-driven mindset
- Strong sense of ownership and initiative
- Willingness to work flexibly and travel as needed
- Familiarity with prompting and large language models
- Experience working in a healthtech or SaaS company
- Exposure to regulatory standards in DACH or EU
- Experience running implementation projects or customer-facing rollouts
Tasks
- Guide clinicians through onboarding and training
- Provide day-to-day support via tools like Intercom
- Ensure clinicians maximize their use of Tandem
- Solve problems and gather feedback for improvement
- Build templates and prompts for the AI assistant
- Contribute to the ongoing refinement of AI features
- Run live product demos for prospective clients
- Support commercial efforts and initiatives
- Log and manage clinical safety incidents
- Optimize internal operations for safe scaling
- Collaborate with product, engineering, and commercial teams
- Ensure smooth rollout and workflow integration
- Represent Tandem at conferences and workshops
- Share the company's vision with clinicians and stakeholders
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
About the Company
Tandem Health
Industry
Healthcare
Description
The company is a fast-scaling health-tech company reimagining healthcare by putting clinicians first.
Not a perfect match?
- Tandem Health
Commercial Partnerships(m/w/x)
Full-timeOn-siteExperiencedMünchen, Hamburg, Köln, Düsseldorf, Berlin - welevel
Operations Manager(m/w/x)
Full-timeOn-siteManagementMünchen - Snke
Manager Customer Support & Service Excellence(m/w/x)
Full-timeOn-siteExperiencedMünchen - logit.syncreon
Technician for medical equipment(m/w/x)
Full-timeOn-siteExperiencedUnterschleißheim - Constructor Knowledge
Operations & People Lead(m/w/x)
Full-timeOn-siteExperiencedMünchen