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Tandem Health
3mo ago

Medical Operations(m/w/x)

München
Full-timeOn-siteExperienced
AI/ML

Description

In this role, you will empower clinicians by guiding them through onboarding and providing ongoing support. Your day-to-day responsibilities will involve optimizing the use of Tandem's platform, managing clinical incidents, and collaborating with various teams to enhance healthcare delivery.

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Requirements

  • •Clinical experience in a healthcare setting
  • •Some experience in consulting, corporate, or startup environments
  • •Passion for technology and AI
  • •Excellent communication and collaboration skills
  • •Native in German and fluent in English
  • •Strong organisational skills and process-driven mindset
  • •Strong sense of ownership and initiative
  • •Willingness to work flexibly and travel as needed
  • •Familiarity with prompting and large language models
  • •Experience working in a healthtech or SaaS company
  • •Exposure to regulatory standards in DACH or EU
  • •Experience running implementation projects or customer-facing rollouts

Work Experience

approx. 1 - 4 years

Tasks

  • •Guide clinicians through onboarding and training
  • •Provide day-to-day support via tools like Intercom
  • •Ensure clinicians maximize their use of Tandem
  • •Solve problems and gather feedback for improvement
  • •Build templates and prompts for the AI assistant
  • •Contribute to the ongoing refinement of AI features
  • •Run live product demos for prospective clients
  • •Support commercial efforts and initiatives
  • •Log and manage clinical safety incidents
  • •Optimize internal operations for safe scaling
  • •Collaborate with product, engineering, and commercial teams
  • •Ensure smooth rollout and workflow integration
  • •Represent Tandem at conferences and workshops
  • •Share the company's vision with clinicians and stakeholders

Languages

German – Native

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tandem Health and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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